Semgrep
More roles at SemgrepSenior Technical Account Manager
Part remote, part office, you need to live within commuting distance of a named location.
Hybrid · New York Office
Employer listed it 4 weeks ago · Added 4 weeks ago
Been open since 4 weeks ago, still being checked, but it has been live a while.
Salary
$145,000 to $210,000
Location
Hybrid · New York Office
Timezone
Not stated
Contract
Full-time
Experience
Senior
Category
Sales
Stated by the employer in the job description
What the advert says
Quoted word for word from the employer's advert. Where it says nothing, we say so.
- Working hours
- Not mentioned in the advert
- Where you can work from
Please Note: For US-based roles open to remote work, we are currently able to hire employees in the following states only: Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Illinois, Maryland,…
- Contract
- Not mentioned in the advert
- Experience asked for
5+ years of experience working in a customer facing role - prior experience as a Technical Account Manager, Account Manager, or Product Manager for a highly technical product is preferred
- Pay
Compensation
Remote flexibility
Hybrid
This role is only partly remote, the employer expects time in the office around New York Office, Hybrid, so you need to live within commuting distance.
What the employer says
- Source listing states candidate location: "New York Office, Hybrid"
- Listing mentions "Hybrid"
What Nomaders makes of it
- Not suitable if you plan to move between countries
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
Before you apply
Experience: employer states
Written as a nice-to-have
- “5+ years of experience working in a customer facing role - prior experience as a Technical Account Manager, Account Manager, or Product Manager for a highly technical product is preferred”
Questions worth asking: Nomaders interpretation
- This role involves office time, but the advert does not say how often. Ask how many days a week are expected on site.
- The advert does not say whether this is employment or a contractor arrangement. Ask, as it affects tax and benefits.
Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.
About the role
About Semgrep
Semgrep, the leader in code security for builders, empowers invention without friction. Teams catch, flag, and fix real issues before they ship, powered by security that learns as they build. Semgrep secures code as it’s written and provides guardrails that pave the road for developers to move fast and stay secure. Built for builders and trusted by security, Semgrep lives where developers work, delivering fixes without breaking flow, and giving security teams visibility, control, and confidence. Semgrep gets smarter as you build, with AI that learns your context to cut false positives and prioritize reachable vulnerabilities, validated by 95% of security reviewers across 6M+ findings. Semgrep makes zero false positives a reality with AppSec teams triaging 80% fewer false positives across Code and Supply Chain, dramatically shrinking the backlog.
Founded in San Francisco and backed by Menlo Ventures, Felicis Ventures, Lightspeed Venture Partners, Redpoint Ventures, and Sequoia Capital, Semgrep is recognized by Gartner in Application Security Testing and is trusted by leading organizations, including Vanta, Lyft, and Dropbox. Learn more at semgrep.dev .
About the role
The Senior Technical Account Manager (TAM) is a critical role that services Semgrep’s most important customers. Our TAMs drive the implementation and on-going adoption of Semgrep for their book of business. This Senior TAM will partner with our customers to ensure the value of using our platform is met by creating personalized growth plans for each account, de-escalating urgent situations that create churn risk, being an expert for their account, representing the voice of the customer for product improvements, and delivering executive business reviews to both practitioners and executive audiences. This customer-facing role also partners with many teams across Semgrep - including Sales, Product Management, Engineering, Marketing, and Support.
Location: The ideal candidate lives within driving distance of one of our Hub locations:
San Francisco, CA
Boston, MA
New York, NY
Denver, CO
Prior experience in a fast-paced tech environment is helpful, but we are more interested in your problem solving skills than your pedigree. So if this opportunity excites you but you don’t meet the exact requirements, apply anyway!
What you’ll do
Host monthly check-in’s with customers to understand their successes and challenges
Speak with technical stakeholders within our customer base and internally within Semgrep
Create personalized success plans for customers to ensure they grow the value of using our platform
Partner with Sales to host executive business reviews with practitioners and the executive buyers
Collaborate with Tech Support to resolve bug tickets, and with Product to submit and follow up on feature requests
Advocate on behalf of your customers for product roadmap items to evolve our product suite and features
De-escalate urgent issues that may introduce churn risk
Evolve our best practices to deliver exceptional service to our customers
Contribute to documentation to widen the available information for how to use our products
You are ideal for this role if you have
5+ years of experience working in a customer facing role - prior experience as a Technical Account Manager, Account Manager, or Product Manager for a highly technical product is preferred
A deep understanding of developer workflows and build systems, including CI / CD environments such as GitHub Actions, GitLab, Circle CI, Jenkins, and Buildkite and SCM environments such as Git, SVN, Perforce etc.
Requirements
- ·5+ years of experience working in a customer facing role - prior experience as a Technical Account Manager, Account Manager, or Product Manager for a highly technical product is preferred
- ·A deep understanding of developer workflows and build systems, including CI / CD environments such as GitHub Actions, GitLab, Circle CI, Jenkins, and Buildkite and SCM environments such as Git, SVN, Perforce etc.
- ·Strategic thinker with deep customer empathy; ability to create and execute plans to grow accounts
- ·Excellent written and verbal communication skills with the ability to influence with an executive presence
- ·Familiarity with Web Application Security concepts including OWASP Top 10.
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, hybrid, matches where you plan to live and work.
- 2Tailor your CV to the role at Semgrep, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 26d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
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