Sardine
Customer Support Engineer
Remote role where the employee must remain based in a particular country.
Brazil only
Employer listed it 4 months ago · Added 5 days ago
Been open since 4 months ago. Long-running listings are sometimes left up after the role is filled.
Salary
$240k to $350k per year
Location
Brazil only
Timezone
Not stated
Contract
Full-time
Experience
Mid
Category
Customer Support
Published by the employer
Remote flexibility
Work from home
This is a remote role, but the employee must be based in Brazil. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Brazil, Florianópolis, Belo Horizonte, Curitiba, Campinas, São José dos Campos, São Paulo, Rio de Janeiro, Remote"
- Job description states: "must reside in one of the following cities"
What Nomaders makes of it
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
Who we are:
Sardine is the leading agentic risk platform for fighting financial crime. Our integrated solution unifies data across risk teams to help organizations stop fraud in real time, prevent AI-driven attacks, and automate fraud and AML operations. Sardine’s platform is strengthened by one of the fastest-growing fraud consortiums in the market, spanning more than 6 billion profiled devices, 800 million consumers, and 3 million businesses worldwide. Leading companies including FIS, GoDaddy, Intuit, Edward Jones, ZoomInfo, and Checkout.com rely on Sardine to secure and grow trust in their products.
Our culture:
We have hubs in the Bay Area, NYC, Austin, Toronto, and São Paulo. However, we maintain a remote-first work culture. #WorkFromAnywhere
We hire talented, self-motivated individuals with extreme ownership and high growth orientation.
We value performance and not hours worked. We believe you shouldn't have to miss your family dinner, your kid's school play, friends get-together, or doctor's appointments for the sake of adhering to an arbitrary work schedule.
Location: Remote - Brazil
To be considered for this position, you must reside in one of the following cities:
São Paulo: São Paulo, Campinas, São José dos Campos
Rio de Janeiro: Rio de Janeiro
Minas Gerais: Belo Horizonte
Paraná: Curitiba
Santa Catarina: Florianópolis
Work Timezone -Ideally PST
About the role:
We’re looking for an experienced Support Engineer to join our team and own the technical and functional customer support experience end-to-end. This role sits at the intersection of technical support, engineering, and customer success. You’ll become a product expert, working closely with customers, third-party providers, and internal engineering teams to troubleshoot, resolve, and prevent issues across Sardine’s API-driven platform.
You’ll operate independently with global teammates and will play a critical role in maintaining service quality across time zones. The ideal candidate is technical, self-sufficient, and thrives in a fast-paced environment.
What you’ll be doing:
Be the first point of contact of customers and quickly and efficiently understand their needs and requests via various channels (email, chat, phone).
Own, prioritize, and troubleshoot the complex technical issues and provide an excellent solution to the customers
Be a key source of knowledge on the sardine risk and payment platform, APIs, SDKs, the underlying web-stack technologies, and best practices
Be innovative and forward-thinking with time to create valuable tools and documentation that will help our team and clients be more successful and self-sufficient
Provide high-quality technical support to customers via various channels
Troubleshoot and resolve issues promptly and effectively
Requirements
The employer hasn't listed requirements separately, they're described in the role summary above and on the original listing.
Benefits
- ·Generous compensation in cash and equity
- ·Early exercise for all options, including pre-vested
- ·Work from anywhere: Remote-first Culture
- ·Flexible paid time off and Year-end break
- ·Health insurance, dental, and vision coverage for employees and dependents - US and Canada specific
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at Sardine, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 5d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
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