LocalStack
Support Engineer (L2)
Remote role where the employee must remain based in a particular country.
Brazil only
Employer listed it 8 weeks ago · Added today
Been open since 8 weeks ago. Long-running listings are sometimes left up after the role is filled.
Salary
Not stated
Location
Brazil only
Timezone
Not stated
Contract
Full-time
Experience
Mid
Category
Customer Support
This employer didn't state pay. Jobs like this usually pay around $90k–$145k a year, a typical range taken from 290 mid-level customer support roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Work from home
This is a remote role, but the employee must be based in Brazil. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Brazil, Remote"
What Nomaders makes of it
- Residency required in Brazil
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
LocalStack - the Local Cloud Sandbox for Developers and AI Agents
We are a fast-growing Series A startup building cutting-edge technology to revolutionize cloud development processes and support highly efficient dev&test feedback loops. We’ve closed our last $25mil round in Q4 2024, led by Notable Capital , CRV and Heavybit .
LocalStack is a local cloud development platform. LocalStack makes it easier, faster, and less expensive for software teams to ship reliable, high-quality applications to the cloud.
The cloud was built to run software, not to support AI-native development workflows. As the world's leading local cloud development platform, LocalStack provides secure local sandboxes that simulate cloud environments, enabling AI agents and software developers to find and fix risks faster and more effectively than they can in the cloud.
Our customer base ranges from SMBs to Global Fortune 500 companies. Our clients include companies like NASA, Harness, IBM, Workday, Comcast, Apple, 3M, Block and many more.
We are sustainably growing our globally distributed teams across GTM, operations and engineering. In 2025 we almost doubled in size and continue to grow across all areas in 2026.
LocalStack is headquartered in Zurich/Switzerland 🇨🇭, with a small engineering office in Vienna/Austria 🇦🇹 and remote team members from 25 countries including 🇺🇸the US, 🇫🇷FR, 🇬🇧UK, 🇨🇦CA, 🇪🇸ES, and many more! 👉Check our Notion Candidate Handbook and our GitHub !
✅ What you will be working on/responsible for
Ensure reliable L2 support coverage for our Brazilian client Itau during BRT hours as the primary responsibility, balancing workload with existing team structure.
Work independently to investigate and resolve customer issues, including reproducing complex scenarios using various technologies.
Where capacity permits, extend support to other Americas-based customers without delay or handover bottlenecks.
Ensure clear, empathetic, and professional communication with customers (both written and verbal) to maintain a high standard of service.
✅ Experience we expect you to bring to the role
Programming & Scripting
Proficient in any major programming language (preferably Python ) (required)
Knowledge of PowerShell , Bash , or other scripting languages (advantageous)
Cloud & Infrastructure
Strong expertise in AWS (required)
Experience with Docker and container networking (required)
Experience with IaC tools such as Terraform , Pulumi , AWS CDK/SDK (required)
Familiarity with Kubernetes and Helm (advantageous)
Familiarity with Azure or other cloud platforms (advantageous)
Familiarity with Snowflake (nice to have)
CI/CD & Version Control
Requirements
The employer hasn't listed requirements separately, they're described in the role summary above and on the original listing.
Benefits
- ·Competitive salary
- ·Annual company retreat
- ·2 extra company-wide holidays
- ·Friendly and inclusive workplace culture (community guilds and online company events)
- ·Sounds like a good match?
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at LocalStack, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 15h ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open customer support roles with comparable remote rules.
Free to apply, no account needed.
Typically $90k–$145k · You'll be taken to the employer's careers page.