Sardine

More roles at Sardine

Strategic Account Manager

Work from home

Remote role where the employee must remain based in a particular country.

Listed for Canada

From the employer's advert: Remote - Toronto, Ontario, Canada

Employer listed it 13 days ago · Added 10 days ago

First listed 13 days ago and still open.

Salary

$160k to $210k per year

Location

Listed for Canada

Timezone

Not stated

Contract

Full-time

Experience

Senior

What the advert says

Quoted word for word from the employer's advert. Where it says nothing, we say so.

Working hours: We're a remote-first team spread across time zones, so no office to report to - work from wherever helps you do your best work.
Where you can work from: Sardine’s platform is strengthened by one of the fastest-growing fraud consortiums in the market, spanning more than 6 billion profiled devices, 800 million consumers, and 3 million businesses worldwide.
Contract: Not mentioned in the advert
Experience asked for: 7+ years of experience in Account Management, Customer Success, Risk Management, or Solutions Architecture within B2B SaaS, with an understanding of how customers integrate API's
Pay: Compensation: Base pay range of CA$140,000 - $220,000 + bonus + equity with tremendous upside potential + Attractive benefits

Remote flexibility

Work from home

This is a remote role, but the employee must be based in Canada. It is work from home rather than work from anywhere.

What the employer says

Source listing states candidate location: "Toronto, Ontario, Remote"
Job description states: "US and Canada"

What Nomaders makes of it

Payroll and tax are likely handled in that country only

The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.

Before you apply

Experience: employer states

Written as a nice-to-have

“Domain experience in fraud, compliance, fintech, AML/KYC, or payments is highly preferred”

Questions worth asking: Nomaders interpretation

The advert does not say whether this is employment or a contractor arrangement. Ask, as it affects tax and benefits.

Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.

About the role

Who we are:

Sardine is the leading agentic risk platform for fighting financial crime. Our integrated solution unifies data across risk teams to help organizations stop fraud in real time, prevent AI-driven attacks, and automate fraud and AML operations. Sardine’s platform is strengthened by one of the fastest-growing fraud consortiums in the market, spanning more than 6 billion profiled devices, 800 million consumers, and 3 million businesses worldwide. Leading companies including FIS, GoDaddy, Intuit, Edward Jones, ZoomInfo, and Checkout.com rely on Sardine to secure and grow trust in their products.

Our culture:

We hire talented, self-motivated individuals with extreme ownership and high growth orientation.

We value performance and not hours worked. We believe you shouldn't have to miss your family dinner, your kid's school play, friends get-together, or doctor's appointments for the sake of adhering to an arbitrary work schedule.

We're a remote-first team spread across time zones, so no office to report to - work from wherever helps you do your best work. Just a couple of things to keep in mind: pay is based on where you're located, and you'll need to keep a home base in the country you're hired in. So while we love the "coffee shop today, mountains tomorrow" life, this isn't a passport-optional, work-from-anywhere-on-Earth kind of remote - think flexible within your country, not borderless.

Location:

Remote - Toronto, Ontario, Canada

About the Role:

Sardine is rapidly acquiring new customers and executing on an ambitious roadmap. As a result, we're building a world-class customer success team to support our fraud, payments, and compliance-related products as we grow. You'll manage a handful of customers and act as their stakeholder within Sardine, helping maximize the value of our products and services. In addition, you will collaborate daily with Sardine teams to help customers meet their risk, fraud, compliance, and payment needs, including risk analytics, data science, integrations, and products.

What you’ll be doing:

Be the primary point of contact for our customers, attending to day-to-day and 'big picture' problems and opportunities and helping maximize the customer's ROI in Sardine

Build a thorough understanding of our product, technology, and strategy and be able to message these succinctly to customers.

Translate complex product and technology problems into simple and actionable solutions. Be able to manage the solution process both internally and externally.

Speak knowledgeably and advise on best practices relating to fraud and compliance

Build, monitor, and communicate KPIs to clients.

Provide strategic analysis and critical thinking as we plan long-term expansion.

Work with Sardine's risk analytics teams to proactively solve new fraud typologies and actively communicate findings to customers.

What you’ll need:

7+ years of experience in Account Management, Customer Success, Risk Management, or Solutions Architecture within B2B SaaS, with an understanding of how customers integrate API's

Domain experience in fraud, compliance, fintech, AML/KYC, or payments is highly preferred

Strong presentation skills for both virtual and in-person meetings with various stakeholders

Previous customer-facing experience, preferably with a technical product

Exceptional project management skills and the ability to synthesize all inputs and balance the needs of multiple stakeholders

Requirements

The employer hasn't listed requirements separately, they're described in the role summary above and on the original listing.

Benefits

·Generous compensation in cash and equity
·Early exercise for all options, including pre-vested
·Work from anywhere: Remote-first Culture
·Flexible paid time off and Year-end break
·Health insurance, dental, and vision coverage for employees and dependents - US and Canada specific

How to apply

1Check the flexibility label above, work from home, matches where you plan to live and work.
2Tailor your CV to the role at Sardine, mentioning your remote working experience.
3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.

Found 11d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.

Listing sourced from Company boards.