REV Group, Inc.

Senior Manager, Customer Success

Hybrid

Part remote, part office, you need to live within commuting distance of a named location.

Hybrid · Austin, TX

Employer listed it 8 days ago · Added yesterday

First listed 8 days ago and still open.

Salary

Not stated

Location

Hybrid · Austin, TX

Timezone

Not stated

Contract

Full-time

Experience

Senior

Remote flexibility

Hybrid

This role is only partly remote, the employer expects time in the office around Austin, TX, Hybrid, so you need to live within commuting distance.

What the employer says

Source listing states candidate location: "Austin, TX, Hybrid"
Listing mentions "Hybrid" and 3 days per week in the office

What Nomaders makes of it

Not suitable if you plan to move between countries

The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.

About the role

There’s never been a more exciting time to be part of Rev.

Every role here plays a critical part in shaping the future of speech technology and empowering our customers to do more, faster. We didn’t disrupt the industry by playing it safe. We did it by embracing bold thinking, welcoming diverse perspectives, and giving our team the freedom and responsibility to innovate. At Rev, you won’t just have a seat at the table — you’ll help redesign it.

Come build what’s next with us 🚀

Senior Manager, Customer Success

How this role will Serve , Own and Grow at Rev:

Are you a commercially minded Customer Success leader who knows how to turn customer value into lasting retention and growth?

Rev is looking for a Senior Manager, Customer Success to lead and develop a team of three Customer Success Managers (CSMs) while personally managing a small portfolio of strategic customers. This player-coach will help customers activate Rev’s products, integrate them into their workflows, and realize measurable value from the platform.

You will bring a strong account management and sales mindset to Customer Success—building scalable playbooks, strengthening executive relationships, identifying expansion opportunities, and driving adoption, retention, and net revenue retention across the team’s portfolio.

🔍 Responsibilities:

Lead, coach, and develop a team of three Customer Success Managers, establishing clear expectations and accountability for activation, adoption, retention, expansion, and customer health

Manage a small portfolio of strategic customers, serving as a trusted advisor to champions and executive sponsors

Own performance across the Customer Success portfolio, including customer activation, gross retention, expansion, and net revenue retention

Build and continuously improve scalable Customer Success playbooks for onboarding, activation, adoption, risk management, renewals, expansion, and executive business reviews

Coach CSMs to take a proactive, commercially minded approach to account management, including uncovering customer needs and identifying opportunities to expand Rev’s footprint

Guide customers through onboarding and change management, helping them integrate Rev’s products into their workflows and achieve clear time-to-first value

Drive the introduction and adoption of new Rev products within existing customer accounts through tailored demonstrations, enablement, and ongoing engagement

Build strong, long-term relationships with customer champions, decision-makers, and executive sponsors through strategic check-ins, health reviews, and business reviews

Develop strategic success plans that connect customers’ business objectives with Rev’s products, capabilities, and measurable outcomes

Monitor customer health, usage trends, engagement, and product adoption to identify risks and intervene before they result in churn or contraction

Identify and advance opportunities for organic growth and account expansion in partnership with Account Management, Sales, and other go-to-market leaders

Lead renewal strategy and support the completion of annual renewal agreements, ensuring alignment with customer outcomes and Rev’s commercial goals

Establish consistent operating rhythms, performance reporting, and portfolio reviews that help the team prioritize risk, opportunity, and impact

Serve as the voice of the customer by translating customer feedback and market insights into actionable recommendations for Product, Marketing, Sales, and other internal teams

Keep customers informed about new products, feature enhancements, and best practices that can increase the value they receive from Rev

Requirements

·6+ years of experience in Customer Success, Account Management, Sales, or a related customer-facing role
·3+ years of experience leading and developing Customer Success or Account Management professionals
·Experience managing a team while maintaining direct responsibility for a portfolio of strategic customers
·Demonstrated success improving customer activation, adoption, retention, expansion, and net revenue retention
·Strong account management or sales orientation, with experience identifying customer needs, developing commercial opportunities, and expanding existing accounts

Benefits

No benefits package published with this listing. Ask about it at first interview.

How to apply

1Check the flexibility label above, hybrid, matches where you plan to live and work.
2Tailor your CV to the role at REV Group, Inc., mentioning your remote working experience.
3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.

Found 1d ago. Last checked 23 Sept. Always confirm the details on the original posting, salary and location can change after publication.

Listing sourced from Company boards.