Epidemic Sound

More roles at Epidemic Sound

Senior Customer Success Manager

Hybrid

Part remote, part office, you need to live within commuting distance of a named location.

Hybrid · NYC

Employer listed it 3 weeks ago · Added 2 weeks ago

Been open since 3 weeks ago, still being checked, but it has been live a while.

Salary

$115k to $149k per year

Location

Hybrid · NYC

Timezone

Not stated

Contract

Full-time

Experience

Senior

What the advert says

Quoted word for word from the employer's advert. Where it says nothing, we say so.

Working hours: Not mentioned in the advert
Where you can work from: Location eligibility not confirmed
Contract: Not mentioned in the advert
Experience asked for: Not mentioned in the advert
Pay: Compensation: Competitive pay based on experience, skills, and qualifications ($109,000 - $142,000US.)

Remote flexibility

Hybrid

This role is only partly remote, the employer expects time in the office around NYC, Hybrid, so you need to live within commuting distance.

What the employer says

Source listing states candidate location: "NYC, Hybrid"
Listing mentions "Hybrid"

What Nomaders makes of it

Not suitable if you plan to move between countries

The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.

Before you apply

Questions worth asking: Nomaders interpretation

This role involves office time, but the advert does not say how often. Ask how many days a week are expected on site.
The advert does not say whether this is employment or a contractor arrangement. Ask, as it affects tax and benefits.

Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.

About the role

Join our global force of 400+ innovators, blending the latest in tech with the greatest in soundtracking, from our Stockholm HQ to offices in London, New York, Los Angeles, Berlin, Paris, Oslo, and Seoul. We’re an industry leader with a startup mentality. We take what we do seriously, but we don’t take ourselves too seriously. Creating and collaborating to transform the sound of streaming, content, and culture. Come join us, and let the world feel your work.

As a Senior Customer Success Manager , you will play a crucial role in nurturing and growing Epidemic Sound’s existing B2B business in North America. Your role will be to retain and scale current client contracts while driving product adoption and engagement across platforms, brands, and global enterprises.

By building trusted partnerships and executing measurable success plans tailored to your specific clients, you directly secure organizational revenue and expand our brand's global footprint. You will join a dynamic commercial team reporting directly to the regional Head of Customer Success, working alongside cross-functional peers who value proactive initiative and creative problem-solving. In this position, you will collaborate closely with sales, product & tech, music, and marketing teams to act as the true voice of our strategic B2B customers internally.

Your key responsibilities include

Act as a trusted advisor throughout the customer lifecycle, defining mutual success plans and expanding product adoption across your assigned portfolio.

Identify new upsell and expansion business opportunities and collaborate with your Growth Manager to consultatively scale accounts over time.

Manage customer renewals, maximize contract retention, and proactively develop turnaround strategies for accounts flagged with churn risk.

Collaborate cross-functionally with internal sales, product, music, and marketing teams to channel customer feedback and fully utilize the Epidemic Sound ecosystem.

Leverage AI tools like Claude to automate workflows, streamline account management processes, and drive operational efficiency within an AI-forward setting.

Requirements

6+ years of relevant Sales or Customer Success experience, preferably within the technology, SaaS or media industries.

Proven track record in B2B enterprise roles focused on developing, retaining, and growing business with existing accounts.

Track record of leading multi-brand rollouts across large enterprise customers and turning around adoption when it stalls.

Strong capacity to build relationships quickly, navigate ambiguity, and utilize customer usage data to mitigate churn risk.

It would also be music to our ears if you have

Experience with Salesforce or dedicated Customer Success platforms such as Planhat, Totango or Gainsight.

Compensation: Competitive pay based on experience, skills, and qualifications ($109,000 - $142,000US.)

Equal opportunity employer

We believe that bringing people together from different backgrounds, experiences and perspectives makes for a healthy workplace, a more successful business and a better world. We value diversity and encourage everyone to come and soundtrack the world with us.

Application

Ready to make the world feel your work? Please apply, in English.

Requirements

·6+ years of relevant Sales or Customer Success experience, preferably within the technology, SaaS or media industries.
·Proven track record in B2B enterprise roles focused on developing, retaining, and growing business with existing accounts.
·Track record of leading multi-brand rollouts across large enterprise customers and turning around adoption when it stalls.
·Strong capacity to build relationships quickly, navigate ambiguity, and utilize customer usage data to mitigate churn risk.
·It would also be music to our ears if you have

Benefits

No benefits package published with this listing. Ask about it at first interview.

How to apply

1Check the flexibility label above, hybrid, matches where you plan to live and work.
2Tailor your CV to the role at Epidemic Sound, mentioning your remote working experience.
3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.

Found 17d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.

Listing sourced from Company boards.