Mid-Market Account Manager

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation.

About the Role

Replit is experiencing extraordinary growth across our customer base and seeking a Mid-Market Account Manager with strong communication skills to drive retention, expansion, and customer success. Candidates with Customer Success or Account Management experience in SaaS, particularly with some technical background (i.e. having some coding knowledge or prior experience at other developer tool companies) are ideal.

We believe this role offers a distinctive opportunity for people who excel in client-facing situations and have a passion for customer success and AI. You'll leverage your skills to help customers maximize value from Replit's platform while driving sustainable revenue growth.

In this role you will:

Serve as the primary relationship owner for your assigned customer portfolio, ensuring high satisfaction and retention

Champion customer success by helping businesses realize the transformative potential of AI-powered software creation

Lead onboarding programs that accelerate customer time-to-value and platform adoption

Guide customers through Replit's rapidly evolving feature set, including Agent 3's autonomous capabilities, Plan Mode, and automation tools

Execute renewal processes with a focus on expansion and long-term partnership development

Maintain accurate customer health scores and renewal forecasting data in Replit's CRM (Hubspot)

Gather and communicate valuable customer feedback, championing their interests within Replit

Optimize customers' use of the Replit platform through ongoing training, support, and strategic guidance

Required skills and experience:

3-5+ years of experience in Customer Success, Commercial Account Management, or technical sales role, preferably in SaaS or developer tools

Excellent communication skills, with the ability to explain technical concepts to non-technical audiences

Proven track record of meeting or exceeding renewal and expansion revenue targets

Experience managing customer relationships from onboarding through renewal and expansion

Proficiency in using CRM systems and customer success tools (e.g., Hubspot)

Ability to quickly learn and articulate the value of new technologies to diverse customer segments

Strong problem-solving skills and consultative approach to customer challenges

Self-motivated with excellent time management and organizational skills for managing multiple accounts

Passion for technology and staying current with industry trends, particularly AI and automation

Experience with or strong interest in AI is a plus