Regard
Customer Success Manager - Healthcare SaaS
Remote role where the employee must remain based in a particular country.
United States only
Employer listed it 11h ago · Found 10h ago
First listed today.
Salary
Not stated
Location
United States only
Timezone
Not stated
Contract
Full-time
Experience
Mid
Category
Customer Support
This employer didn't state pay. Jobs like this usually pay around $90k–$145k a year, a typical range taken from 290 mid-level customer support roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Work from home
This is a remote role, but the listing expects you to be based in United States.
What the employer says
- Source listing states candidate location: "Remote"
- Listing states: "Regard is currently only considering candidates who are authorized to work in the US without visa sponsorship"
What Nomaders makes of it
- Confirm with the employer before assuming you can work from another country
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
As a Customer Success Manager at Regard, you will own the full customer journey from integration and onboarding, to renewal and expansion. You will be accountable for the overall health of the account by fostering relationships across key client stakeholders, producing and delivering impact analyses for Quarterly Business Reviews (QBRs), and identifying opportunities for account growth and expansion. This role will report to the Director of Customer Success, and will work closely with implementation, sales, marketing, training, product and technical teams to ensure a world-class client experience.
This role requires recent experience working with clinical leaders in the acute care setting as well as experience with Epic or Cerner EHR integrations.
About Regard
Regard's mission is to bring world-class healthcare to everyone. Our technology reasons through a patient's entire medical record to recommend diagnoses that would otherwise be missed, in real time at the point of care, during chart review, and in population-wide screening to identify patients who qualify for lifesaving treatment.
We work alongside some of the top health systems in the country to lead the change this industry needs. We're excited by challenges, mission-oriented work, and meaningful relationships. We want you to join us.
Responsibilities:
Oversee and manage the full customer lifecycle from technical integration, to implementation and user training, to renewal and expansion
Establish clear retention goals and renewal milestones for the client Regard team to work toward
Build and foster relationships with client leadership to position them as product promoters and champions so they can share the product's benefit and value across users and stakeholders
Review and monitor customer user feedback and concerns and seek to improve all aspects of the customer experience
Lead project progress tracking across internal development teams and client stakeholders to ensure timely and effective delivery
Maintain a detailed understanding of Regard products and services, assist customers with questions and suggest the best solution for their needs
Optimize existing processes within the company and actively enhance all Customer Success initiatives
Minimum Qualifications:
3+ years professional experience in healthcare customer success
Experience working with the acute care setting within the past 2 years
Experience with inpatient Epic or Cerner EHR integrations in the past 2 years
Expert in leading meetings with healthcare client stakeholders and leadership at large and complex health systems, including experience working with clinical leaders in an acute care hospital setting
Strong proficiency in Excel, analytics, and modeling
Track record of fostering productive, long-term business partnerships
Must be based in MT, CT, or ET time zones, located within 50 miles of a major airport
Willing to travel to client sites as needed (up to 30%)
Preferred Qualifications:
Experience with clinical informatics
Requirements
- ·3+ years professional experience in healthcare customer success
- ·Experience working with the acute care setting within the past 2 years
- ·Experience with inpatient Epic or Cerner EHR integrations in the past 2 years
- ·Expert in leading meetings with healthcare client stakeholders and leadership at large and complex health systems, including experience working with clinical leaders in an acute care hospital setting
- ·Strong proficiency in Excel, analytics, and modeling
Benefits
- ·Eligible for equity
- ·Eligible for an annual performance bonus, contingent upon the company achieving ARR targets
- ·99% employer paid health benefits (Medical, Dental, and Vision) + One Medical subscription
- ·18 PTO days/yr + 1 week holiday break
- ·Monthly health & wellness budget
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at Regard, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 10h ago. Last checked 23 Sept. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open customer support roles with comparable remote rules.
Free to apply, no account needed.
Typically $90k to $145k per year · You'll be taken to the employer's careers page.