Perplexity

More roles at Perplexity

Legal Response Specialist

Hybrid

Part remote, part office, you need to live within commuting distance of a named location.

Hybrid · San Francisco

Employer listed it 3 days ago · Added 2 days ago

First listed 3 days ago and still open.

Salary

$100k to $115k per year

Location

Hybrid · San Francisco

Timezone

Not stated

Contract

Full-time

Experience

Mid

What the advert says

Quoted word for word from the employer's advert. Where it says nothing, we say so.

Working hours: Not mentioned in the advert
Where you can work from: Location eligibility not confirmed
Contract: Not mentioned in the advert
Experience asked for: Not mentioned in the advert
Pay: Not mentioned in the advert

Remote flexibility

Hybrid

This role is only partly remote, the employer expects time in the office around San Francisco, Washington D.C., New York City, Hybrid, so you need to live within commuting distance.

What the employer says

Source listing states candidate location: "San Francisco, Washington D.C., New York City, Hybrid"
Listing mentions "Hybrid"

What Nomaders makes of it

Not suitable if you plan to move between countries

The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.

Before you apply

Experience: employer states

Written as a nice-to-have

“5+ years in support, trust and safety, legal or privacy operations, or compliance, ideally at a technology company.”

Questions worth asking: Nomaders interpretation

This role involves office time, but the advert does not say how often. Ask how many days a week are expected on site.
The advert does not say whether this is employment or a contractor arrangement. Ask, as it affects tax and benefits.

Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.

About the role

We're hiring a Legal Response Specialist on Perplexity's Support team to handle legal and other sensitive tickets. You'll help Legal answer routine requests for information and support Governance, Risk & Compliance, or GRC, on privacy and security requests.

You'll review cases, write responses, and follow up until the work is done. Support Engineering owns the routing and safeguards that keep these tickets from being missed, answered by AI, or automatically closed.

Responsibilities

Monitor designated Support and Legal channels, assess urgency, and route requests for human review. Promptly escalate government, court, law enforcement, and legal-threat requests according to approved procedures.

Respond to routine requests using Legal-approved templates and guidance. Escalate matters requiring legal interpretation or disclosure of user information.

Answer routine requests for information under Legal's guidance. Gather account history and draft responses for matters that need review.

Help GRC process data subject requests and meet deadlines. Follow approved identity-verification and data-handling procedures.

Coordinate security questionnaires and data protection agreements, with Legal and GRC responsible for substantive review and approval.

Track each case through completion, including after handoffs. Record decisions, follow up on deadlines, and confirm the work is done before closing.

Work with Support Engineering to test routing, AI bypass rules, auto-close protections, and alerts. Investigate missed cases and verify fixes.

Keep approved replies and handoff instructions current with Legal and GRC. Arrange backup coverage so cases keep moving when you're out.

Handle other sensitive support escalations. Report backlog, response times, overdue cases, and recurring problems to Support, Legal, and GRC.

Requirements

5+ years in support, trust and safety, legal or privacy operations, or compliance, ideally at a technology company.

Experience handling legal, privacy, or law enforcement requests.

Working knowledge of GDPR, CCPA, and data subject requests.

Judgment about when to involve Legal or GRC, and care with confidential and privileged information.

Clear writing, including in sensitive customer conversations.

Ability to manage competing deadlines and follow through without reminders.

Experience improving support processes with technical teams, including automation and AI safeguards.

Nice to have

Experience with Intercom, Decagon, Linear, or Kodex.

Paralegal, privacy, or compliance experience or certification.

Experience with security questionnaires, SOC 2, ISO 27001, or HIPAA.

Requirements

·5+ years in support, trust and safety, legal or privacy operations, or compliance, ideally at a technology company.
·Experience handling legal, privacy, or law enforcement requests.
·Working knowledge of GDPR, CCPA, and data subject requests.
·Judgment about when to involve Legal or GRC, and care with confidential and privileged information.
·Clear writing, including in sensitive customer conversations.

Benefits

No benefits package published with this listing. Ask about it at first interview.

How to apply

1Check the flexibility label above, hybrid, matches where you plan to live and work.
2Tailor your CV to the role at Perplexity, mentioning your remote working experience.
3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.

Found 3d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.

Listing sourced from Company boards.