Palmstreet
Customer Support Representative
Remote role where the employee must remain based in a particular country.
Mexico only
Employer listed it 5 weeks ago · Added 5 days ago
Been open since 5 weeks ago, still being checked, but it has been live a while.
Salary
Not stated
Location
Mexico only
Timezone
Not stated
Contract
Contract
Experience
Mid
Category
Customer Support
This employer didn't state pay. Jobs like this usually pay around $80k–$140k a year, a typical range taken from 264 mid-level customer support roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Work from home
This is a remote role, but the employee must be based in Mexico. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Mexico, Remote"
- Job description states: "candidate must be based in Mexico. Responsibilities"
What Nomaders makes of it
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
About Palmstreet:
Palmsteet is a community-obsessed live shopping platform connecting over 2 million passionate collectors and sellers. Starting with plants in 2020, we've evolved to include handmade crafts, collectible toys, and unique finds from talented sellers worldwide.
Backed by top Silicon Valley VCs (a16z, Craft Ventures, Headline), we're building the 'World's Online Main Street'—bringing authentic personal connections and the thrill of discovering one-of-a-kind treasures to social online experiences.
With explosive growth over the past 24 months, we're scaling rapidly and looking for exceptional talent to join us in shaping the future of social commerce. The Opportunity:
Palmstreet is looking for a Customer Support Representative who thrives in a fast-paced environment, has excellent customer service skills and has a strong desire to provide top-tier service! This is an exciting opportunity to build relationships with Palmstreet users by assisting them with their needs, reinforcing our community standards and promoting Palmstreet as the top live-selling app in the marketplace! The right candidate must be based in Mexico. Responsibilities:
Respond to user inquiries on our mobile app and desktop.
Thoughtfully and courteously respond to all questions and issues in a timely and efficient manner.
Track and record issues and data to inform the company of problems and requests for improvements.
Contribute to the SOPs to enhance overall team efficiency.
Collect, organize and summarize various customer cases to identify trends and potential system bugs.
Ensure customer issues are resolved promptly through high-quality service.
Continuously learn and adapt to new knowledge so you can provide the highest level of service.
Perform other duties as assigned.
Qualifications:
Reliable computer, smart phone and reliable high-speed internet connection.
Excellent American English reading and writing skills.
2-3 years of customer service experience and able to handle multiple customer issues simultaneously.
Team player who works well with others
Courteous and detailed written communication skills.
Strong learning ability and initiative.
Excellent technical skills – phone app technical skills are vital in this role.
Native English speaking, writing and listening skills.
Experience working in e-commerce platforms.
Practical experience in summarizing and optimizing SOPs.
Requirements
- ·Reliable computer, smart phone and reliable high-speed internet connection.
- ·Excellent American English reading and writing skills.
- ·2-3 years of customer service experience and able to handle multiple customer issues simultaneously.
- ·Team player who works well with others
- ·Courteous and detailed written communication skills.
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at Palmstreet, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 5d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open customer support roles with comparable remote rules.
Free to apply, no account needed.
Typically $80k to $140k per year · You'll be taken to the employer's careers page.