Neko Health
Signature Coordinator - UK
Part remote, part office, you need to live within commuting distance of a named location.
Hybrid · London
Employer listed it 7 weeks ago · Added yesterday
Been open since 7 weeks ago. Long-running listings are sometimes left up after the role is filled.
Salary
Not stated
Location
Hybrid · London
Timezone
Not stated
Contract
Full-time
Experience
Mid
Category
Operations
This employer didn't state pay. Jobs like this usually pay around $80k–$155k a year, a typical range taken from 271 mid-level operations roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Hybrid
This role is only partly remote, the employer expects time in the office around London, Hybrid, so you need to live within commuting distance.
What the employer says
- Source listing states candidate location: "London, Hybrid"
- Listing mentions "Hybrid"
What Nomaders makes of it
- Not suitable if you plan to move between countries
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
Mission
Neko is redefining what prevention means, from treating illness when it arrives, to sustaining health before it's ever at risk. Our mission: make data-driven, preventative care accessible to more people, before symptoms appear. In a single, non-invasive visit under an hour, proprietary technology and direct clinical care combine to deliver personalised, actionable insights. It's a team that thinks in 10x, not 10%. Every role here plays a part in building a world where prevention is the norm, and where your work genuinely helps people live longer, healthier lives.
Role Purpose
The Neko Signature Coordinator is the operational backbone of the Signature programme. You work behind the scenes so that every booking is set up correctly, every logistical detail is handled, and the Concierge team can focus fully on delivering an exceptional member experience.
You are the first to receive and triage enquiries, the person who makes sure nothing falls through the cracks, and the link between the Concierge team, clinic operations, and the member. The role suits someone highly organised and calm under pressure, who is genuinely motivated by getting the details right and can shift priorities without losing accuracy.
This role runs on a rotating schedule that includes evenings and weekends. The right person sees that as part of delivering a truly exceptional Signature experience.
What You’ll Deliver in the First 6–12 Months
Every Signature booking set up correctly and ahead of time in Neko's platforms, with members holding their confirmations, instructions and any personalised requirements well before the visit. (Member First, always)
Enquiries triaged across all channels and routed to the right Concierge promptly, with status visible at a glance and anything urgent flagged and escalated early rather than late. (Optimistic truth-seeking)
Visit logistics coordinated end to end, including transport, ordering and specific member requirements, with clinic and operations teams briefed ahead of every visit so nothing is left to chance on the day. (Impact, not activity)
High-volume periods and Signature events handled calmly, with last-minute changes absorbed and every relevant team kept informed in real time, so the member never feels the pressure behind the scenes. (Member First, always)
As the programme grows, coordination scales with it: SOPs, trackers and process improvements that keep the team consistent and accurate as volume rises. (Chase 10X, not 10%)
Minimum Requirements
Experience in a coordination, operations, or administrative role, ideally within hospitality, healthcare, or a high-touch service environment.
Exceptional organisational skills and attention to detail.
Strong written and verbal communication skills.
Able to manage multiple priorities and keep track of moving parts without losing accuracy.
Able to handle highly confidential and sensitive member information with absolute discretion, including when working with high-profile individuals.
Calm and professional in all situations, with a genuine commitment to getting things right for the member.
Comfortable working a rotating schedule that includes evenings and weekends.
Confident with everyday workplace tools, including Microsoft Word, PowerPoint, Excel and Outlook, to manage schedules, trackers and member documentation.
Preferred
Familiarity with concierge management, scheduling platforms, or CRM tools.
Experience with Zendesk or similar.
Requirements
- ·Experience in a coordination, operations, or administrative role, ideally within hospitality, healthcare, or a high-touch service environment.
- ·Exceptional organisational skills and attention to detail.
- ·Strong written and verbal communication skills.
- ·Able to manage multiple priorities and keep track of moving parts without losing accuracy.
- ·Able to handle highly confidential and sensitive member information with absolute discretion, including when working with high-profile individuals.
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, hybrid, matches where you plan to live and work.
- 2Tailor your CV to the role at Neko Health, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 1d ago. Last checked 23 Sept. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open operations roles with comparable remote rules.
Free to apply, no account needed.
Typically $80k to $155k per year · You'll be taken to the employer's careers page.