Juro
Senior Customer Success Manager
Part remote, part office, you need to live within commuting distance of a named location.
Hybrid · Boston (MA)
Employer listed it 10h ago · Found 6h ago
First listed today.
Salary
$145,000
Location
Hybrid · Boston (MA)
Timezone
Not stated
Contract
Full-time
Experience
Senior
Category
Customer Support
Stated by the employer in the job description
Remote flexibility
Hybrid
This role is only partly remote, the employer expects time in the office around Boston (MA), Hybrid, so you need to live within commuting distance.
What the employer says
- Source listing states candidate location: "Boston (MA), Hybrid"
- Listing mentions "Hybrid" and 2 days a week in the office
What Nomaders makes of it
- Not suitable if you plan to move between countries
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
View our much better version of this job spec on our careers page: https://juro.notion.site/us-csm
***
THE KEY BITS
Location : We can currently only accept applications from candidates that are located in Massachusetts and have long-term working rights in the US.
Flexibility : We have office hubs in Boston (US) and London (UK) as well as no-office hubs in several European countries. We operate a choice-first work approach that lets you work fully remotely from Day One even if you’re near an office hub. For this role, we prioritise candidates who prefer to work from our Boston office at least ~2 days a week.
Salary: We benchmarked $145,000 + 20% annual bonus (in 4x quarterly instalments based on performance targets) + equity at IC4 level in our progression framework for someone based in Massachusetts.
Interviews : 3 stages totalling around 2.5 hours over 2 weeks, incl. a home task.
Start date : As soon as you can start.
Reporting to : George Hughes, Head of Customer Success
More info : The FAQ below, juro.com/careers , our handbook or ask talent@juro.com anything.
HELP US HELP THE WORLD AGREE FASTER
Juro has big ambitions: to become the go-to platform for agreeing and managing contracts globally. And we'll need help doing it.
Legal tech is on the rise, with Goldman Sachs estimating that 44% of legal tasks can be automated with generative AI. With the brand we have built and the agility of early stage we are well placed to capture this opportunity.
2026 is a big growth year for Juro. Our customer base is growing fast, especially in the US, and more teams are relying on us daily.
A lot of our customers have got early value from Juro and are ready for what comes next. They want more guidance, better alignment across their teams, and help embedding Juro into how they really work.
To deliver that at scale, we need smart automation paired with strategic human connection. As a Senior Customer Success Manager, you'll build the playbooks, automations, and touchpoints that help customers succeed while identifying the moments where your personal involvement drives the most impact.
You'll own a ~$3M book of business and have a voice in shaping how CS evolves as Juro grows.
Every Customer Success Manager’s mission at Juro is to make Juro's customers successful . Great means:
Portfolio health is strong
Customers are retained, growing and expanding
Champions are identified and nurtured across key accounts
Customer feedback is shared clearly to product and GTM teams
You manage large / complex customers, coach junior CSMs + lead team initiatives
We care about building a diverse team where everyone feels they belong. That’s why our perks & benefits and choice-first work approach are designed with inclusivity in mind. Read more in our diversity, inclusion & belonging hub .
Requirements
- ·You’ve built 3+ years* of customer-facing experience at an AI or SaaS scale-up (Series A-D).
- ·You’ve engaged senior stakeholders, including Director level and above, holding credible, value-led conversations.
- ·You’re confident consistently identifying and nurturing customer relationships across multiple accounts.
- ·You’re known for strong discovery and problem solving skills, digging into what’s not working and taking action to move things forward proactively.
- ·This job likely isn’t for you if:
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, hybrid, matches where you plan to live and work.
- 2Tailor your CV to the role at Juro, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 7h ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open customer support roles with comparable remote rules.
Free to apply, no account needed.
$145,000 · You'll be taken to the employer's careers page.