Instructure
Customer Success Associate - VE
Remote role where the employee must remain based in a particular country.
Philippines only
Employer listed it yesterday · Added yesterday
First listed yesterday.
Salary
Not stated
Location
Philippines only
Timezone
Not stated
Contract
Full-time
Experience
Mid
Category
Customer Support
This employer didn't state pay. Jobs like this usually pay around $80k–$140k a year, a typical range taken from 264 mid-level customer support roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Work from home
This is a remote role, but the employee must be based in Philippines. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Manila, Philippines (remote), Remote"
What Nomaders makes of it
- Residency required in Philippines
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
At Instructure , we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:
We are seeking a dynamic Customer Success Associate (CSA) to support our valued APAC customers at Instructure. As a CSA, you will play an essential role in understanding the trends shaping educational institutions across the APAC region, removing obstacles to value realization, and enhancing the customer journey through strong collaboration with our APAC Customer Success Managers.
Success in this role comes from working closely with Customer Success Managers (CSMs) to retain and expand revenue across your assigned territory, which currently covers the entire APAC region.
What You'll Be Doing
Collaborate with Customer Success Managers, Sales, and Renewals to increase market share within our existing account base.
Assist CSMs in preparing for strategic customer meetings through the creation of detailed reports and impactful presentations.
Coordinate internally to resolve complex customer questions, requests, and escalations across the APAC customer portfolio, reporting resolutions back to relevant CSMs.
Analyze trends, identify opportunities, and support proactive customer growth strategies by leveraging regional, country, and customer-specific data.
Stay current with product updates, pinpoint areas to deliver value across the APAC customer base, and keep CSMs informed about impactful new developments.
Develop and deploy digital campaigns, including creating response templates for frequently asked customer questions and communications.
Ensure data accuracy in Gainsight and Salesforce for customer engagement tracking, product utilization, and playbook management.
Support the creation and maintenance of APAC Customer Success playbook documentation where regional requirements differ from global practices.
Help develop and execute action plans based on customer feedback and survey data.
What We're Looking For
Education, Experience, and Skills:
Bachelor’s degree
Outstanding written and verbal communication skills
Ability to set clear expectations and manage issues to resolution
Strong organizational skills and the ability to prioritize in a dynamic environment
Collaborative mindset and effective use of internal and external resources
Creative and analytical problem-solving abilities
Customer-facing experience in the software industry
Experience and knowledge in the education sector is preferred
Familiarity with Instructure products is a plus
Requirements
- ·Bachelor’s degree
- ·Outstanding written and verbal communication skills
- ·Ability to set clear expectations and manage issues to resolution
- ·Strong organizational skills and the ability to prioritize in a dynamic environment
- ·Collaborative mindset and effective use of internal and external resources
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at Instructure, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 2d ago. Last checked 24 Sept. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open customer support roles with comparable remote rules.
Free to apply, no account needed.
Typically $80k to $140k per year · You'll be taken to the employer's careers page.