Hostinger
AI Technical Support Specialist | Based in Lithuania
Part remote, part office, you need to live within commuting distance of a named location.
Hybrid · Kaunas
Employer listed it 3 months ago · Added yesterday
Been open since 3 months ago. Long-running listings are sometimes left up after the role is filled.
Salary
Not stated
Location
Hybrid · Kaunas
Timezone
Not stated
Contract
Full-time
Experience
Mid
Category
Customer Support
This employer didn't state pay. Jobs like this usually pay around $90k–$145k a year, a typical range taken from 290 mid-level customer support roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Hybrid
This role is only partly remote, the employer expects time in the office around Kaunas, Vilnius, Hybrid, so you need to live within commuting distance.
What the employer says
- Source listing states candidate location: "Kaunas, Vilnius, Hybrid"
- Listing mentions "Hybrid"
What Nomaders makes of it
- Not suitable if you plan to move between countries
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
ABOUT US
We're shaping the future of online success, powered by AI and driven by people. With 900+ professionals and over 5 million customers in 150 countries, we help creators and entrepreneurs bring their ideas to life, faster and easier than ever before.
THE ROLE
This isn't a traditional support role: it exists at the intersection of customer experience and AI. The Hostinger Agent is already handling over 85% of customer conversations, and our specialists are the ones maintaining the quality high and stepping in for the complex cases that require deep troubleshooting.
YOUR JOURNEY
🏁 Customer Success Specialist → Mentor → CS Product Expert → CX AI Engineer 🚀
At Hostinger, progression is based on performance, ownership, and impact.
Stage 1: Customer Success Specialist . Build deep product knowledge across websites, domains, emails, billing, and builder tools. Work alongside AI to solve complex customer issues, fix root causes, and deliver red-carpet experiences.
Stage 2: Mentor → CS Product Expert. Contribute to your team’s growth, through peer-to-peer learning sessions, feedback loops, and knowledge sharing, while continuing to support customers.
Stage 3: CX AI Engineer. Move from resolving individual cases to managing the system that handles thousands of them. You’ll be directly managing our AI chatbot, by reviewing prompts, identifying patterns at scale, and driving innovation.
WHO WE'RE LOOKING FOR
Skills you already have:
Fluent English, written and spoken
Deep technical troubleshooting experience in hosting, infrastructure, networking, or similar areas
Understanding of web hosting fundamentals (domains, DNS, email systems, websites setup).
Already using AI to build or automate processes in your work
Ability to make technical complexity clear for non-technical customers
Comfortable with uncertainty and fluid responsibilities, adapting as the role evolves
What makes you stand out:
⭐ Hands-on experience with WordPress, cPanel, hosting environments, or website management tools.
⭐ Experience contributing to AI tools, automations, or chatbots as a core responsibility
⭐ Proven experience in improving internal workflows, not just working within them
COMPENSATION
An hourly salary starting from 9.50 EUR gross .
Requirements
- ·Fluent English, written and spoken
- ·Deep technical troubleshooting experience in hosting, infrastructure, networking, or similar areas
- ·Understanding of web hosting fundamentals (domains, DNS, email systems, websites setup).
- ·Already using AI to build or automate processes in your work
- ·Ability to make technical complexity clear for non-technical customers
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, hybrid, matches where you plan to live and work.
- 2Tailor your CV to the role at Hostinger, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 1d ago. Last checked 23 Sept. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open customer support roles with comparable remote rules.
Free to apply, no account needed.
Typically $90k to $145k per year · You'll be taken to the employer's careers page.