Hire Hangar
Technical Customer Success Manager (SaaS)
Remote work allowed only within certain countries or regions.
Employer listed it 8 weeks ago · Added yesterday
Been open since 8 weeks ago. Long-running listings are sometimes left up after the role is filled.
Salary
$3,000 a month
Location
Timezone
Not stated
Contract
Contract
Experience
Mid
Category
Customer Support
Published by the employer
Remote flexibility
Region Restricted
Remote work is allowed, but only for candidates based in South Africa, Ecuador, Bolivia, Guatemala, Mexico, Venezuela, Colombia, Peru.
What the employer says
- Source listing states candidate location: "South Africa - Cape Town, Parugauy - Asuncion, Ecuador - Guayaquil, Bolivia - Santa Cruz de la Sierra, Guatemala- Guatemala City, Mexico - Monterrey, South Africa - Johannesburg, Venezuela - Caracas, Columbia - Bogotá, Peru - Lima, Remote"
- Job description states: "U.S. or UK"
What Nomaders makes of it
- Timezone overlap with the listed area is often expected
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
Join Hire Hangar and work with fast-growing global companies while building a long-term career.
Job Title: Technical Customer Success Manager (SaaS)
Location: Remote
Time Zone: U.S. Time Zones (EST–PST), core hours aligned to EST
Reports To: Executive Leadership
Role Overview
The Technical Customer Success Manager ensures clients achieve measurable outcomes through a technology-driven podcast and content distribution service. This role is ideal for someone who enjoys working at the intersection of clients, technology, and operations. You will guide clients through onboarding, adoption, and ongoing success while leveraging technical knowledge to support scalable, repeatable service delivery.
Key Responsibilities
Manage the full customer lifecycle from onboarding through renewal
Act as a trusted advisor, combining business context with technical understanding
Translate client needs into documented processes, workflows, and service actions
Support data-driven conversations using platform metrics, reports, and integrations
Proactively resolve issues and manage expectations with clarity and professionalism
Partner with internal teams to align technical execution with client goals
Capture feedback, success stories, and opportunities for continuous improvement
Required Qualifications
2–4 years of experience in customer success, technical account management, or SaaS support
Foundational knowledge of SQL and Python, with the ability to discuss logic, queries, or data flows
Experience working within a tech or SaaS company environment
Non-negotiable: Prior remote work experience, strong command of remote collaboration tools (Slack, Zoom, Google Workspace, Asana or similar), and experience supporting U.S. or UK-based clients. Candidates without this background will not be considered.
Strong communication skills and confidence in client-facing interactions
Detail-oriented with a structured, systems-focused mindset
Preferred Qualifications
Background in marketing agencies, martech, or content platforms
Requirements
- ·2–4 years of experience in customer success, technical account management, or SaaS support
- ·Foundational knowledge of SQL and Python, with the ability to discuss logic, queries, or data flows
- ·Experience working within a tech or SaaS company environment
- ·Strong communication skills and confidence in client-facing interactions
- ·Detail-oriented with a structured, systems-focused mindset
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, region restricted, matches where you plan to live and work.
- 2Tailor your CV to the role at Hire Hangar, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 1d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
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