Senior Platform Reliability Engineer

About Us:

Grow was born to tackle a critical challenge: making mental health care more effective and accessible for everyone. Since launching in 2020, 15 million sessions have started on Grow, and we've barely scratched the surface. We do it through a three-sided marketplace that empowers providers, augments insurance payors, and serves patients. Every solution we build reveals ten more waiting to be delivered, and that's just what gets us going. We've backed that ambition with more than $328M in funding, including our Series D at a $3B valuation from Sequoia Capital, Transformation Capital, TCV, SignalFire, Menlo Ventures, Goldman Sachs Alternatives, and others.

At Grow, the work you do can literally change someone's life. Your work here doesn't stay on a screen; it impacts whether someone can find, afford, and access quality care. That ambition sets us apart, and offers you an endless runway to impact one of the world's most urgent issues. We don’t have passenger seats here. Everyone is driving something that matters.

This work deserves real commitment. So if you thrive on meeting problems head on, untangling serious complexity, and working at pace with the sharpest yet kindest people around, you've come to the right place.

About the Role

We’re hiring a Senior Platform Reliability Engineer to help define and scale reliability as a first-class capability at Grow. In this role you’ll operate horizontally across the organization, shaping how reliability is understood, measured, and built into the developer experience.

You’ll work closely with other members of the platform team as well as our product engineering teams to establish standards around observability, SLOs/SLAs, and incident response—while also helping translate those standards into self-service tooling and “golden paths” that make it easy for teams to adopt them.

This is a high-impact, highly autonomous role where you’ll drive both cultural and technical change, ultimately enabling teams to independently build and operate reliable systems at scale.

What You'll Work On

You’ll help us establish and scale reliability as a discipline at Grow by:

Defining Reliability Standards Establishing frameworks for SLOs/SLAs, error budgets, and operational readiness; helping teams understand what to measure and why it matters.

Improving Observability & Measurement Identifying gaps in metrics, logging, and tracing; ensuring services are measurable, debuggable, and aligned with reliability goals.

Evolving Incident Response Developing and improving incident response practices, from detection to post-incident learning, and helping teams build sustainable on-call and escalation patterns.

Enabling Self-Service Reliability Partnering with the platform team to build tooling and abstractions (e.g., service scorecards, dashboards, templates, golden paths) that make it easy for teams to adopt and stay compliant with reliability standards.

Driving Adoption Across Teams Working cross-functionally to educate, influence, and guide engineering teams—scaling reliability practices through a combination of clear standards, strong communication, and developer-friendly systems

Who You Are

Experienced in production systems: You have 6+ years of experience operating and improving reliability of production systems at scale.

Strong foundation in cloud and infrastructure: You have hands-on experience with AWS, Kubernetes (e.g., EKS), and infrastructure as code tools like Terraform.

Deep understanding of reliability principles: You’ve defined or worked with SLOs/SLAs, understand error budgets, and have experience improving reliability through measurement and iteration.

Observability expertise: You’ve worked with modern observability tooling (we use DataDog) and understand how to build actionable monitoring systems across metrics, logs, and traces.

Systems thinker: You’re able to zoom out, identify patterns across teams and services, and design solutions that scale beyond a single system.

Impact-oriented: You focus on outcomes over output and care deeply about improving real reliability outcomes—not just adding processes.

Strong communicator and influencer: You can drive change across teams without direct authority, balancing pragmatism with long-term vision.

Self-directed: You thrive in ambiguous environments and are comfortable defining problems, proposing solutions, and executing independently.