Grow Therapy
Specialist I, Client Billing Support
Remote. The employer does not say where candidates may be based.
Location not stated
Employer listed it 5 weeks ago · Added 2 days ago
Been open since 5 weeks ago, still being checked, but it has been live a while.
This listing wasn't found on its job board during the last check. It may have just closed, check the original posting before spending time on an application.
Salary
Not stated
Location
Location not stated
Work style
Async
Contract
Full-time
Experience
Mid
Category
Operations
This employer didn't state pay. Jobs like this usually pay around $90k–$160k a year, a typical range taken from 256 mid-level operations roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Undisclosed
The listing is advertised as remote but does not state which countries or regions candidates may work from.
Why this role is Undisclosed
We only label a role Work from anywhere, Region restricted or Work from home when the employer's own wording says so. We checked this advert under our current rules and found no country or region eligibility requirement in it. We don't guess, so it stays Undisclosed until the employer publishes enough location information. Here is exactly what the advert left out.
- Countries you can work from: Not stated. The advert only gives "Remote", which names no country you must live in.
- Whether the work is remote: Never mentioned. The role reached us through a remote job board, but the advert itself doesn't say the work is remote.
- Working hours: Stated: Async.
Worth a look all the same. Missing wording is usually a rushed job posting rather than a closed door, so ask where you can be based in your first message, before you write a tailored application.
What the employer says
- Source listing states candidate location: "Remote"
What Nomaders makes of it
- No residency or region requirement found in the job description
- Check with the employer before assuming you can work from abroad
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
About Us:
Grow was born to tackle a critical challenge: making mental health care more effective and accessible for everyone. Since launching in 2020, 15 million sessions have started on Grow, and we've barely scratched the surface. We do it through a three-sided marketplace that empowers providers, augments insurance payors, and serves patients. Every solution we build reveals ten more waiting to be delivered, and that's just what gets us going. We've backed that ambition with more than $328M in funding, including our Series D at a $3B valuation from Sequoia Capital, Transformation Capital, TCV, SignalFire, Menlo Ventures, Goldman Sachs Alternatives, and others.
At Grow, the work you do can literally change someone's life. Your work here doesn't stay on a screen; it impacts whether someone can find, afford, and access quality care. That ambition sets us apart, and offers you an endless runway to impact one of the world's most urgent issues. We don’t have passenger seats here. Everyone is driving something that matters.
This work deserves real commitment. So if you thrive on meeting problems head on, untangling serious complexity, and working at pace with the sharpest yet kindest people around, you've come to the right place.
What You’ll Be Doing:
As a Billing Support Specialist at Grow Therapy you will be at the forefront of our mission to make high-quality mental healthcare accessible and affordable. We are always working to demystify complex systems so that our patients and therapists are empowered with greater knowledge and choice. You will serve as a passionate advocate for both our Clients and Therapists, ensuring they feel heard and supported throughout their journey with us. You will play a crucial role at Grow by troubleshooting and resolving technical issues, assisting and educating customers on our platform, and identifying opportunities for continued customer growth.
In this role, you’ll…
Troubleshoot and resolve issues Clients and Therapists raise via Phone and Live Chat.
Dig deep into problems in order to help identify root causes and work with our Product teams to improve the platform overall
Assist and educate customers on the Grow Therapy platform, providing great customer service to our Clients and Therapists.
Serve as the customer's go-to resource and passionate advocate, ensuring both Clients and Therapists feel heard and supported throughout their journey with Grow Therapy.
You’ll Be a Good Fit If:
You have one year of experience with insurance across multiple commercial & government payers.
You have a strong knowledge of medical terminology, ICD-10/ CPT codes preferable in mental health
You have experience working within Claim MD or Availty verifying benefits, reading EOB’s, and are able to comprehensively explain benefits to patients.
You have experience working within various payer portals.
You are self-motivated, eager to learn, and are comfortable with ambiguity / asynchronous communication
You love problem solving; you’re naturally curious, especially about health tech
Your work ethic is defined by kindness and empathy, prioritizing Customer Experience over everything else
You are successful working independently and remotely, and adapt well to changing priorities and customer needs
You are comfortable meeting quantitative metrics, including the number of conversations you work on per day
You thrive working at a fast-paced startup, and you are excited about contributing to our startup’s growth
Bonus points if bilingual (Spanish preferably)
Employment Type: Hourly, Non-Exempt Base Compensation: The hourly compensation rate for this position is:
Requirements
- ·You are self-motivated, eager to learn, and are comfortable with ambiguity / asynchronous communication
- ·You love problem solving; you’re naturally curious, especially about health tech
- ·Your work ethic is defined by kindness and empathy, prioritizing Customer Experience over everything else
- ·You are successful working independently and remotely, and adapt well to changing priorities and customer needs
- ·You are comfortable meeting quantitative metrics, including the number of conversations you work on per day
Benefits
- ·Health Benefits : Comprehensive medical, dental, vision, life, and disability coverage.
- ·Grow for Grow: No cost access to therapy through the Grow platform (available to US employees)
- ·Financial Wellness : Retirement savings programs and equity opportunities to help you invest in your future.
- ·Flexible Time Off, Paid Holidays & Winter Break : Flexible time off, company paid holidays (which vary by country), and a full company wide Winter Break to rest and recharge
- ·Parental Leave : Up to 18 weeks of paid parental leave to support you and your growing family and a new child stipend.
How to apply
- 1Check the flexibility label above, undisclosed, matches where you plan to live and work.
- 2Tailor your CV to the role at Grow Therapy, mentioning your remote working experience and working hours (Async).
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 2d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
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