Gismart

Support Manager

Work from home

Remote role where the employee must remain based in a particular country.

Ukraine only

Employer listed it 6 days ago · Added yesterday

First listed 6 days ago and still open.

Salary

Not stated

Location

Ukraine only

Timezone

Not stated

Contract

Full-time

Experience

Mid

Remote flexibility

Work from home

This is a remote role, but the employee must be based in Ukraine. It is work from home rather than work from anywhere.

What the employer says

Source listing states candidate location: "Remote (Ukraine)"

What Nomaders makes of it

Residency required in Ukraine
Payroll and tax are likely handled in that country only

The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.

About the role

About us:

Gismart is a value-driven mobile app developer with a strong presence in the Health & Wellness, Utilities, and Music app markets. We have achieved a significant milestone of over 1 billion downloads worldwide, taking a step toward our mission of cultivating the well-being of people worldwide. With headquarters in London, UK, Gismart is a dynamic global company with a reach extending across Europe and far beyond. Our determined team comprises over 400 individuals who bring diversity, creativity, innovation, and relentless drive to the company. Gismart unites professionals from diverse backgrounds in entertainment, music, and tech, allowing us to play to each other’s strengths and succeed as a team.

Our mission:

Become a stepping stone on our customers’ journeys of self-improvement.

Our values:

D eliver what matters

R espect and support others

I nitiate and own

V oiceopenly

E xecute with quality

If you are passionate about mobile app development and want to join a company that’s reshaping the industry, Gismart is the place for you. We provide exciting career opportunities, a supportive workplace culture, and the chance to contribute to a team that is making a tangible impact. For more information on Gismart, visit gismart.com .

Responsibilities:

Support mobile apps on App Store/Google Play: respond to reviews, monitor trends and issues, and gather feature requests.

Resolve billing issues (refund requests, declined payments, etc.) and handle disputes in Stripe and PayPal.

Handle customer complaints and come up with creative solutions in line with the Gismart’s support policy.

Create and maintain a library of saved responses.

Collaborate across teams to report and resolve issues.

Provide occasional phone support with American clients and resolve issues on the spot.

Requirements:

Written English — Advanced (C1-C2). Ability to create complex step-by-step instructions and handle billing issues while keeping the replies clear, structured, and polite

Speed typing

Understand how mobile apps work (app versions, updates, compatibility with different devices)

Understand the nature of subscriptions: renewals, refunds, invoicing.

Stress-resistant

Requirements

·Written English — Advanced (C1-C2). Ability to create complex step-by-step instructions and handle billing issues while keeping the replies clear, structured, and polite
·Understand how mobile apps work (app versions, updates, compatibility with different devices)
·Understand the nature of subscriptions: renewals, refunds, invoicing.
·Stress-resistant
·Ability to work independently

Benefits

·Remote-First Culture: Our team is diverse and extensive, just like our product portfolio. We provide a flexible working schedule and let you work anywhere in the world, either remotely or in one of our corporate hubs.
·Relocation Program: Gismart offers a relocation package to Poland as well as legalization and accounting support to all employees.
·Сoworking Compensation: We provide 50% compensation for coworking spaces worldwide to make sure that everyone has a comfortable and inspiring workspace.
·Flexible Public Holidays Policy: Gismart provides its employees with 6 fixed public holidays per year and gives you the freedom to choose 5 additional holidays to your liking.
·100% Sick Leave Compensation

How to apply

1Check the flexibility label above, work from home, matches where you plan to live and work.
2Tailor your CV to the role at Gismart, mentioning your remote working experience.
3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.

Found 1d ago. Last checked 23 Sept. Always confirm the details on the original posting, salary and location can change after publication.

Listing sourced from Company boards.