Nextiva
More roles at NextivaTechnical Support Specialist (Night Shift)
Remote work allowed only within certain countries or regions.
Employer listed it 13 days ago · Added 3 weeks ago
Been open since 3 weeks ago, still being checked, but it has been live a while.
Salary
Not stated
Location
Timezone
Not stated
Contract
Full-time
Experience
Mid
Category
Customer Support
The employer did not publish a salary, and we have too few comparable roles to estimate one.
What the advert says
Quoted word for word from the employer's advert. Where it says nothing, we say so.
- Working hours
Ability to work remotely in Ukraine and regularly work shifts aligned with US business hours (between 12:00pm-4:00am Monday through Friday)
- Where you can work from
Founded in 2008, Nextiva has grown into a global leader trusted by over 100,000 businesses and 1M+ users worldwide.
- Contract
- Not mentioned in the advert
- Experience asked for
- Not mentioned in the advert
- Pay
Our compensation packages are tailored to each role and candidate's qualifications.
Remote flexibility
Region Restricted
Remote work is allowed, but only for candidates based in Ukraine, Mexico.
What the employer says
- Source listing states candidate location: "Ukraine, Remote, Guadalajara, Onsite"
What Nomaders makes of it
- Applications outside the listed area are usually rejected
- Timezone overlap with the listed area is often expected
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
Before you apply
Questions worth asking: Nomaders interpretation
- The advert does not say whether this is employment or a contractor arrangement. Ask, as it affects tax and benefits.
Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.
About the role
Redefine the future of customer experiences. One conversation at a time.
At Nextiva, we’re reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation.
Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it’s through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are.
If you’re ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong.
How You’ll Make an Impact
As a Technical Support Specialist at Nextiva, you’ll be on the front lines of delivering exceptional customer experiences. You’re not just solving issues, you’re uncovering the “why,” guiding customers to the right solutions, and making their day easier.
As a Technical Support Representative, you will deliver Amazing Service® through high-quality technical support services by processing and resolving requests received across various communication channels; while continuously growing your skills in a fast-paced, learning environment. You’ll leverage modern tools, including AI, to work smarter, move faster, and deliver even better outcomes for customers.
What You’ll Do
Solve What Matters: Troubleshoot customer issues across hardware, software, and networking systems, quickly identifying root causes and driving resolution
Deliver Great Experiences: Communicate clearly and professionally to ensure every interaction is positive and productive
Stay on the Details: Document customer interactions, issues, and resolutions with accuracy and consistency
Keep Systems Running: Provide, maintain, and update systems to ensure optimal performance for customers; managing multiple requests simultaneously in a fast-paced, high-volume environment
Own the Outcome: Take full ownership of customer issues, following through until resolution while meeting daily and monthly performance metrics
Continuous Learning: Continuously build technical knowledge of Nextiva products, systems, and troubleshooting processes to provide better service. Explore new tools and ways of working to improve performance
Work Smarter:
Leverage AI tools (e.g., ChatGPT, Copilot, or similar) to support daily workflows, such as summarizing customer interactions, identifying key action items, and improving response quality
Apply clear and structured inputs when using AI tools to generate accurate and relevant outputs; iterating and refining your approach when the responses aren't perfect (persistence is key!)
About You:
2+ years of customer service experience, preferably in technical support or help desk environment
Working knowledge of PC and Mac operating systems and Microsoft Office applications; hardware and/or networking knowledge preferred
Advanced English fluency required (spoken and written).
Ability to work remotely in Ukraine and regularly work shifts aligned with US business hours (between 12:00pm-4:00am Monday through Friday)
Curiosity and enthusiasm for learning new technologies
Comfort working in fast-paced environments with evolving tools and processes
Requirements
- ·2+ years of customer service experience, preferably in technical support or help desk environment
- ·Working knowledge of PC and Mac operating systems and Microsoft Office applications; hardware and/or networking knowledge preferred
- ·Advanced English fluency required (spoken and written).
- ·Ability to work remotely in Ukraine and regularly work shifts aligned with US business hours (between 12:00pm-4:00am Monday through Friday)
- ·Curiosity and enthusiasm for learning new technologies
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, region restricted, matches where you plan to live and work.
- 2Tailor your CV to the role at Nextiva, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 25d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
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