Gismart
Support Operations Manager
Remote role where the employee must remain based in a particular country.
Ukraine only
Employer listed it 6 days ago · Added yesterday
First listed 6 days ago and still open.
Salary
Not stated
Location
Ukraine only
Timezone
Not stated
Contract
Full-time
Experience
Mid
Category
Operations
This employer didn't state pay. Jobs like this usually pay around $80k–$155k a year, a typical range taken from 271 mid-level operations roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Work from home
This is a remote role, but the employee must be based in Ukraine. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Remote (Ukraine)"
What Nomaders makes of it
- Residency required in Ukraine
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
About us:
Gismart is a value-driven mobile app developer with a strong presence in the Health & Wellness, Utilities, and Music app markets. We have achieved a significant milestone of over 1 billion downloads worldwide, taking a step toward our mission of cultivating the well-being of people worldwide. With headquarters in London, UK, Gismart is a dynamic global company with a reach extending across Europe and far beyond. Our determined team comprises over 400 individuals who bring diversity, creativity, innovation, and relentless drive to the company. Gismart unites professionals from diverse backgrounds in entertainment, music, and tech, allowing us to play to each other’s strengths and succeed as a team.
Our mission:
Become a stepping stone on our customers’ journeys of self-improvement.
Our values:
D eliver what matters
R espect and support others
I nitiate and own
V oiceopenly
E xecute with quality
If you are passionate about mobile app development and want to join a company that’s reshaping the industry, Gismart is the place for you. We provide exciting career opportunities, a supportive workplace culture, and the chance to contribute to a team that is making a tangible impact. For more information on Gismart, visit gismart.com .
Responsibilities:
Coordinate Support operations across multiple teams, ensuring alignment, ownership, and consistent execution
Identify operational gaps and proactively propose and implement improvements
Lead the rollout of new processes, policies, tools, and product launches across Support
Manage the Support Operations backlog and drive cross-functional projects to completion
Administer and continuously improve Zendesk, including workflows, routing, SLAs, triggers, automations, tags, and permissions
Define Support KPIs, build dashboards and reports, and turn data into actionable recommendations
Establish effective communication and coordination processes across Support teams
Identify AI and automation opportunities and work with the Automation Team on their implementation and impact measurement
Requirements:
Proven experience in Support Operations within a medium-to-large Support organization
Strong hands-on experience with Zendesk and Zendesk Explore
Advanced English proficiency ( C1+ ) in writing and speaking
Requirements
- ·Proven experience in Support Operations within a medium-to-large Support organization
- ·Strong hands-on experience with Zendesk and Zendesk Explore
- ·Advanced English proficiency ( C1+ ) in writing and speaking
- ·Experience rolling out processes, tools, and operational changes across multiple teams
- ·Strong analytical and project management skills
Benefits
- ·Remote-First Culture: Our team is diverse and extensive, just like our product portfolio. We provide a flexible working schedule and let you work anywhere in the world, either remotely or in one of our corporate hubs.
- ·Сoworking Compensation: We provide 50% compensation for coworking spaces worldwide to make sure that everyone has a comfortable and inspiring workspace.
- ·Public Holidays Policy: Gismart observes public holidays based on the Ukrainian or Polish holiday calendars. Employees working in other locations are entitled to 12 public holidays per year
- ·100% Sick Leave Compensation
- ·Mental and Physical Health: To help you stay happy and healthy, Gismart will partially cover your medical insurance, sports activities, therapy costs.
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at Gismart, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 1d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open operations roles with comparable remote rules.
Free to apply, no account needed.
Typically $80k–$155k · You'll be taken to the employer's careers page.