FYXER

Senior Customer Success Manager

Hybrid

Part remote, part office, you need to live within commuting distance of a named location.

Hybrid · London

Employer listed it 7 weeks ago · Added 5 weeks ago

Listed for 36 days before it closed.

This job has closed

FYXER has taken this listing down, so it is no longer accepting applications. The details below are kept for reference only.

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Salary

£80k to £100k per year

Location

Hybrid · London

Timezone

Not stated

Contract

Full-time

Experience

Senior

What the advert says

Quoted word for word from the employer's advert. Where it says nothing, we say so.

Working hours: Not mentioned in the advert
Where you can work from: This role is hybrid in our London office (remote work is not available)
Contract: Not mentioned in the advert
Experience asked for: Not mentioned in the advert
Pay: Salary: £70,000 - £90,000 year + bonus + equity + benefits

Remote flexibility

Hybrid

This role is only partly remote, the employer expects time in the office around London, Hybrid, so you need to live within commuting distance.

What the employer says

Source listing states candidate location: "London, Hybrid"
Listing mentions "Hybrid"

What Nomaders makes of it

Not suitable if you plan to move between countries

The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.

Before you apply

Questions worth asking: Nomaders interpretation

This role involves office time, but the advert does not say how often. Ask how many days a week are expected on site.
The advert does not say whether this is employment or a contractor arrangement. Ask, as it affects tax and benefits.

Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.

About the role

At Fyxer, we’re not building a traditional Customer Success team - we’re building a high-leverage, commercial motion that turns relationships into revenue and support into strategic partnership. Our CSMs don’t just react - they lead.

This is a hands-on role for a commercially-minded operator who thrives in ambiguity and is excited to build from zero. You'll work with our largest and most complex customers - and the ones with the most potential - to drive renewals, find expansion opportunities, and turn usage into value and value into growth.

We’re looking for someone who was an Account Manager in a past life - someone who understands how to sell through success, multithread across an org, and turn commercial goals into long-term partnerships.

What's on offer:

This role is hybrid in our London office (remote work is not available)

Salary: £70,000 - £90,000 year + bonus + equity + benefits

Violaine Yziquel, our CCO, is the hiring manager

What Success Looks Like in This Role

You’ll be at the frontline of our Customer Success motion - helping define it while actively delivering results. We don’t yet have all the tooling, playbooks, or workflows in place - you’ll help build them, while making sure our biggest customers are supported, engaged, and growing.

Success means:

Renewals are a no-brainer because value is clear and relationships are deep

Expansions happen regularly because opportunities are spotted and acted on

Customers lean on us as strategic partners - not just vendors.

Your Three Core Responsibilities

Drive Retention and Expansion Across Strategic Accounts

Own a portfolio of high-potential, high-complexity enterprise accounts

Drive the full renewal cycle

Multithread across stakeholders to ensure broad, embedded relationships

Surface commercial opportunities through value-based conversations

Build the Foundations of Customer Success at Fyxer AI

Develop scalable, repeatable playbooks for success, renewal, and expansion