Frontify

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Senior Enterprise Customer Success Manager

Hybrid

Part remote, part office, you need to live within commuting distance of a named location.

Hybrid · New York, NY

Employer listed it 13 months ago · Added 5 weeks ago

Been open since 13 months ago. Long-running listings are sometimes left up after the role is filled.

Salary

$140k to $150k per year

Location

Hybrid · New York, NY

Timezone

Not stated

Contract

Full-time

Experience

Senior

What the advert says

Quoted word for word from the employer's advert. Where it says nothing, we say so.

Working hours: Not mentioned in the advert
Where you can work from: Location eligibility not confirmed
Contract: Not mentioned in the advert
Experience asked for: You have 6+ years of experience in Customer Success or Account Management in a fast-paced SaaS environment.
Pay: Not mentioned in the advert

Remote flexibility

Hybrid

This role is only partly remote, the employer expects time in the office around New York, NY, Hybrid, so you need to live within commuting distance.

What the employer says

Source listing states candidate location: "New York, NY, Hybrid"
Listing mentions "Hybrid"

What Nomaders makes of it

Not suitable if you plan to move between countries

The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.

Before you apply

Experience: employer states

Written as a requirement

“You have 6+ years of experience in Customer Success or Account Management in a fast-paced SaaS environment.”
“A minimum of 25 days of PTO per year”

Questions worth asking: Nomaders interpretation

This role involves office time, but the advert does not say how often. Ask how many days a week are expected on site.
The advert does not say whether this is employment or a contractor arrangement. Ask, as it affects tax and benefits.

Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.

About the role

Frontify is the brand platform behind some of the world's leading organizations, including Microsoft, Telefónica, Bosch, Mercedes-Benz, and Kia. We help every team bring brands to life — with governance in one place, seamless workflows across the tools people already use, and a foundation that's ready for AI. We're driven by collaboration, curiosity, and the belief that great work can happen anywhere. What began in St. Gallen has grown to London, New York, and beyond. Wherever you join us, you'll take ownership from day one, shape work that reaches global brands, and help redefine how brands work in the age of AI.

What you'll shape

You'll work to drive our customer happiness to a new, all-time high by advising and guiding a wide variety of customers within the US market and maybe even beyond. With your help, they’ll launch Frontify successfully, adopt it widely, and continually drive business value from the platform. Over time, you’ll build up trustful, strategic relationships that contribute to our fast-growing business.

What you’ll do

Guide new customers through onboarding and provide comprehensive training to ensure maximum value of our product.

Develop and maintain strong, long-term relationships with key stakeholders, conducting regular check-ins to gather feedback and provide updates.

Act as the primary point of contact for customer inquiries and issues, ensuring timely and effective resolution.

Monitor customer usage patterns to identify underutilization and provide strategies to increase adoption.

Oversee the renewal, upsell, and cross-sell process, collaborating with Account Managers as needed to address concerns and ensure customer retention.

Work with customers to develop and implement strategies that align our product’s capabilities with their business goals.

Collaborate closely with sales, product, technical support, and marketing teams to ensure a seamless customer experience and spearhead interdepartmental initiatives.

What you bring

You feel comfortable and excited to come to our New York office at least twice per week.

You have 6+ years of experience in Customer Success or Account Management in a fast-paced SaaS environment.

You're a natural at onboarding, proactively increasing product adoption, customer engagement, and satisfaction with your human and empathetic approach.

You've leveraged tools like Gong and Salesforce to track customer interactions, analyze insights, and drive data-informed decisions, while managing operational aspects of the customer lifecycle.

You see the importance of the following metrics: Adoption Rate, Net Revenue Retention, Customer Lifetime Value, Net Promoter Score, Churn Rate, and more.

You have impressive communication skills, and you can build trusting relationships (both internally and customer-facing).

Your friends would describe you as authentic, intrinsically motivated, and responsible.

What we offer

Medical, dental, and vision coverage with fully company-paid plan options

401k with 5% matching

A minimum of 25 days of PTO per year

Paid educational and wellbeing days off

Requirements

·You feel comfortable and excited to come to our New York office at least twice per week.
·You have 6+ years of experience in Customer Success or Account Management in a fast-paced SaaS environment.
·You're a natural at onboarding, proactively increasing product adoption, customer engagement, and satisfaction with your human and empathetic approach.
·You've leveraged tools like Gong and Salesforce to track customer interactions, analyze insights, and drive data-informed decisions, while managing operational aspects of the customer lifecycle.
·You see the importance of the following metrics: Adoption Rate, Net Revenue Retention, Customer Lifetime Value, Net Promoter Score, Churn Rate, and more.

Benefits

·Medical, dental, and vision coverage with fully company-paid plan options
·401k with 5% matching
·A minimum of 25 days of PTO per year
·Paid educational and wellbeing days off
·Parental, bereavement, and sick leave

How to apply

1Check the flexibility label above, hybrid, matches where you plan to live and work.
2Tailor your CV to the role at Frontify, mentioning your remote working experience.
3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.

Found 1mo ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.

Listing sourced from Company boards.