Foundation Inc
Customer Success Manager/Lead
Part remote, part office, you need to live within commuting distance of a named location.
Hybrid · San Francisco or Boulder
Employer listed it 8 months ago · Found 5h ago
Been open since 8 months ago. Long-running listings are sometimes left up after the role is filled.
Salary
Not stated
Location
Hybrid · San Francisco or Boulder
Timezone
Not stated
Contract
Full-time
Experience
Lead
Category
Customer Support
This employer didn't state pay. Jobs like this usually pay around $155k–$230k a year, a typical range taken from 55 lead-level customer support roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Hybrid
This role is only partly remote, the employer expects time in the office around San Francisco or Boulder, Hybrid, so you need to live within commuting distance.
What the employer says
- Source listing states candidate location: "San Francisco or Boulder, Hybrid"
- Listing mentions "Hybrid"
What Nomaders makes of it
- Not suitable if you plan to move between countries
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
Introduction
Foundation is hiring a customer success executive to accelerate our core business, modernize homebuilding, and help transform the experience of buying, selling, and owning homes.
About Foundation
Backed by $6.8M in funding from leading VCs (including Y Combinator), Foundation is an ex-Opendoor team transforming residential real estate.
Foundation’s first product is the native customer experience platform for homebuilders — think “Shopify for Homebuilders.” We work with enterprise-scale homebuilders to deliver a modern digital customer experience, dramatically improving both their customer happiness and the productivity of their teams. In two years, we’ve demonstrated clear product-market fit and rapid growth — all with just contract design support.
The Role
We’re hiring an experienced Customer Success Manager to own and grow relationships with a portfolio of Foundation customers. This role sits at the intersection of customer success, account management, and onboarding execution. You’ll serve as a trusted partner to customers post-sale—driving adoption, managing ongoing needs, and ensuring customers realize long-term value from the platform.
You’ll operate with a high degree of autonomy, managing multiple accounts and priorities while proactively identifying risks, opportunities, and process improvements. You’ll collaborate closely with Product, Engineering, and Operations to resolve issues, influence roadmap decisions through customer feedback, and continuously improve how we onboard and support customers.
This role is built for someone who wants real ownership and real impact. As an early member of a growing team, you’ll help define how we work with customers—not just execute an existing playbook. You’ll wear multiple hats, make decisions, and see the direct results of your work as Foundation scales.
This is an ideal role for someone with strong SaaS customer experience who thrives in fast-moving environments, enjoys building from ambiguity, and wants meaningful ownership and visibility in a scaling startup.
What You’ll Do
Account Ownership & Customer Success
Own a portfolio of mid-market to enterprise customers as the primary point of contact post-onboarding.
Build trusted relationships with customer stakeholders; run regular check-ins, health reviews, and success conversations.
Drive product adoption and value realization by aligning customer goals to platform capabilities.
Monitor account health, usage trends, and engagement metrics; proactively address risks and expansion opportunities.
Onboarding Oversight
Lead or oversee new customer onboarding in partnership with Onboarding and Operations teams.
Run kickoff calls, manage timelines and milestones, coordinate training, and ensure smooth go-lives.
Identify onboarding risks early and communicate clearly with both customers and internal teams.
Support & Escalation Management
Act as an escalation point for complex customer issues, ensuring timely resolution and clear communication.
Partner with Support to maintain strong SLA adherence and customer satisfaction.
Create clear escalation packets for Product and Engineering, including context, impact, and reproduction steps.
Requirements
The employer hasn't listed requirements separately, they're described in the role summary above and on the original listing.
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, hybrid, matches where you plan to live and work.
- 2Tailor your CV to the role at Foundation Inc, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 5h ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open customer support roles with comparable remote rules.
Free to apply, no account needed.
Typically $155k to $230k per year · You'll be taken to the employer's careers page.