Docplanner
Global Strategy Analyst - Customer Success (Remote Friendly)
Part remote, part office, you need to live within commuting distance of a named location.
Hybrid · Barcelona
Employer listed it 8 days ago · Added 4 days ago
First listed 8 days ago and still open.
Salary
Not stated
Location
Hybrid · Barcelona
Timezone
Not stated
Contract
Full-time
Experience
Mid
Category
Customer Support
This employer didn't state pay. Jobs like this usually pay around $90k–$145k a year, a typical range taken from 290 mid-level customer support roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Hybrid
This role is only partly remote, the employer expects time in the office around Barcelona, Spain, Hybrid, so you need to live within commuting distance.
What the employer says
- Source listing states candidate location: "Barcelona, Spain, Hybrid"
- Listing mentions "Hybrid"
What Nomaders makes of it
- Not suitable if you plan to move between countries
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
Company Description
At Docplanner Group, we’re on a mission to help people live longer, healthier lives. As the world’s largest healthcare platform, each month, we connect 24 million patients with 280k doctors across 13 countries (through brands like ZnanyLekarz, Doctoralia, MioDottore, DoktorTakvimi, and jameda). Our marketplaces, SaaS and AI tools simplify daily tasks and help doctors, clinics and hospitals work more efficiently, so they can focus on what really matters: caring for their patients.
Learn more about our products here: pro.doctoralia.es
Why join us?
📊 Real impact – We help doctors help patients. Your work truly makes a difference.
📈 At scale, yet agile – 3,000+ employees, but still fast, flexible, and hands-on.
✨ Shape the future, sustain growth – Make a difference now and build for long-term success.
Job Description
As our organization continues to scale and evolve, we need strong operational excellence to ensure our teams deliver maximum value efficiently. We’re looking for a smart, independent operator who can combine strategy, analytics, and Technical Project Management execution to help build the next generation of global, AI-first Customer Success.
What makes this role exciting?
Our company has grown from a small local startup into a global SaaS organization, and this role is central to the next phase of that journey. You will help replace fragmented local practices with scalable global ways of working, while still adapting to local market realities.
This is a role for someone who enjoys solving ambiguous problems, bringing structure to complexity, and making things happen across multiple stakeholders. You will have real ownership, high visibility, and the opportunity to help build an AI-enabled Customer Success function from the ground up.
In this role, you are contributing by…
Supporting the design and creation of the global Customer Success function of the future, relating to:
Insights (customer journey customisation, research projects, experimentation)
Productivity (product automations, operations effort optimisation and capacity utilisation)
Best practices (cross-market sharing, external expertise/benchmarks)
Help define, test, and roll out AI-first Customer Success use cases.
Prioritize use cases according to impact.
Ensure they are practical, measurable, and adopted by teams.
Forward thinking in terms of scalability and customer journey.
Independently leading data analytics and modelling with a special focus on Retention and Growth.
Data queries and solid understanding of data management topics (Superset, Tableau, SQL)
Machine learning application (prediction models, clustering, decision trees etc.)
Requirements
- ·What will help you thrive?
- ·You have 3–5 years of experience in strategy, operations, analytics, project management, or a related role.
- ·Ideally, a Data Science, Statistics, Math/Physics, CS, Finance or similarly quantitatively oriented educational background
- ·Technical expertise in working with large data sets:
- ·Knowledge of Superset/Tableau/ reporting tools - ability to edit/create dashboards
Benefits
- ·Healthcare insurance – so you can focus on what matters.
- ·Wellness that works for you – from gym memberships to mental health support, we’ve got you covered.
- ·Time off that counts – whether it’s a vacation, your birthday, or just a day to recharge, we believe in balance.
- ·📍 Local Perks – Depending on your location, you will be entitled to local benefits like meal vouchers (ticket restaurant), transport allowances, or extended parental leave.
- ·🚀 Career Growth – We’re growing, and so can you! You’ll find lots of chances to learn, develop, and explore new paths—whether within your team or through cross-functional projects.
How to apply
- 1Check the flexibility label above, hybrid, matches where you plan to live and work.
- 2Tailor your CV to the role at Docplanner, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 5d ago. Last checked 23 Sept. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
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Free to apply, no account needed.
Typically $90k to $145k per year · You'll be taken to the employer's careers page.