Docplanner

Global Project Manager - Customer Success PMS (Clinics/Enterprises)

Work from home

Remote role where the employee must remain based in a particular country.

Spain only

From the employer's advert: This spans the third-party PMSs Docplanner has acquired or integrated with: Feegow in Brazil, Clinic Cloud in Spain, GIPO in Italy, MyDr in Poland.

Employer listed it 4 weeks ago · Added 4 weeks ago

Been open since 4 weeks ago, still being checked, but it has been live a while.

Salary

Not stated

Location

Spain only

Timezone

CET ±2

Contract

Full-time

Experience

Mid

What the advert says

Quoted word for word from the employer's advert. Where it says nothing, we say so.

Working hours: Not mentioned in the advert
Where you can work from: To apply, you must already have the legal right to work in your country of residence or the location of the role.
Contract: Not mentioned in the advert
Experience asked for: Not mentioned in the advert
Pay: Not mentioned in the advert

Remote flexibility

Work from home

This is a remote role, but the employee must be based in Spain. It is work from home rather than work from anywhere.

What the employer says

Source listing states candidate location: "Spain, Barcelona, Madrid, Remote"

What Nomaders makes of it

Residency required in Spain
Payroll and tax are likely handled in that country only

The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.

Before you apply

Experience: employer states

Written as a requirement

“Brings prior exposure to at least one of SaaS, healthcare, or B2B operations; experience across two is a strong plus.”

Questions worth asking: Nomaders interpretation

No pay is stated. Ask for the salary range before investing time in interviews.
The advert does not say whether this is employment or a contractor arrangement. Ask, as it affects tax and benefits.

Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.

About the role

Company Description

At Docplanner Group, we’re on a mission to help people live longer, healthier lives. As the world’s largest healthcare platform, each month, we connect 24 million patients with 280k doctors across 13 countries (through brands like ZnanyLekarz, Doctoralia, MioDottore, DoktorTakvimi, and jameda). Our marketplaces, SaaS and AI tools simplify daily tasks and help doctors, clinics and hospitals work more efficiently, so they can focus on what really matters: caring for their patients.

Learn more about our products here: pro.doctoralia.es

Why join us?

📊 Real impact – We help doctors help patients. Your work truly makes a difference.

📈 At scale, yet agile – 3,000+ employees, but still fast, flexible, and hands-on.

✨ Shape the future, sustain growth – Make a difference now and build for long-term success.

Job Description

This role sits at the intersection of Customer Success, operations, and special projects for PMS (Practice Management Systems) — the software Docplanner clinics use to manage their agenda, EHR, invoicing, and patient records. This spans the third-party PMSs Docplanner has acquired or integrated with: Feegow in Brazil, Clinic Cloud in Spain, GIPO in Italy, MyDr in Poland. As PMS expands across products, clinic setups, and markets, we are looking for someone who can bring structure to a complex, fast-moving space: shaping how we onboard, engage, and retain PMS customers, driving down early and preventable churn, and helping define the processes, metrics, and ways of working that let local teams operate consistently at global scale.

It's a strategic but highly hands-on role, ideal for someone who enjoys navigating ambiguity across local vs. global priorities, product vs. GTM alignment, and multiple PMS products and markets, while building scalable operations from the ground up.

How will you make an impact?

Own and evolve the PMS Customer Success operating model — onboarding, engagement, retention, and churn prevention — across all PMS products and markets (Feegow, Clinic Cloud, GIPO, MyDr, and others as the portfolio evolves).

Drive the onboarding process revamp across PMS products, building on templates in specific markets and rolling it out across acquired companies.

Own the early-churn initiative: the three-tier touchpoint model (post-onboarding, farming scoring, preventive churn), pushing it from manual/ticket-based execution toward CRM automation, as we progressively migrate CRM processes from Hubspot to Salesforce.

Build the performance layer for PMS CS: KPIs, dashboards, and cohort views across onboarding quality, farming/retention scores, and preventive churn — partnering with BI, CRM/Ops, and the Retention team.

Standardize local-team governance and ways of working across markets, closing the gap between how countries currently run PMS CS and a consistent, data-driven global model.

Help translate product priorities into actionable local execution and surfacing local realities back to product/global.

Track performance of PMS CS initiatives, monitoring spend and flagging risk proactively.

Contribute to broader Clinics/Enterprise Customer Success strategic projects as the function evolves.

Qualifications

What will help you thrive?

Has solid experience in project management, program management, customer success, or operations in a complex, multi-product/multi-market business.

Brings prior exposure to at least one of SaaS, healthcare, or B2B operations; experience across two is a strong plus.

Understands core Customer Success topics — onboarding, retention/farming, churn prevention, and customer journeys.

Requirements

·What will help you thrive?
·Has solid experience in project management, program management, customer success, or operations in a complex, multi-product/multi-market business.
·Brings prior exposure to at least one of SaaS, healthcare, or B2B operations; experience across two is a strong plus.
·Understands core Customer Success topics — onboarding, retention/farming, churn prevention, and customer journeys.
·Is very proficient working with data: defining KPIs and translating business needs into reporting and dashboard requirements, comfortable partnering closely with BI.

Benefits

·Healthcare insurance – so you can focus on what matters.
·Wellness that works for you – from gym memberships to mental health support, we’ve got you covered.
·Time off that counts – whether it’s a vacation, your birthday, or just a day to recharge, we believe in balance.
·📍 Local Perks – Depending on your location, you will be entitled to local benefits like meal vouchers (ticket restaurant), transport allowances, or extended parental leave.
·🚀 Career Growth – We’re growing, and so can you! You’ll find lots of chances to learn, develop, and explore new paths—whether within your team or through cross-functional projects.

How to apply

1Check the flexibility label above, work from home, matches where you plan to live and work.
2Tailor your CV to the role at Docplanner, mentioning your remote working experience and working hours (CET ±2).
3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.

Found 27d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.

Listing sourced from Company boards.

Pay not stated · You'll be taken to the employer's careers page.