DeepL
Senior Manager, Customer Success
Part remote, part office, you need to live within commuting distance of a named location.
Hybrid · Tokyo
Employer listed it 7 months ago · Added 4 days ago
Been open since 7 months ago. Long-running listings are sometimes left up after the role is filled.
Salary
Not stated
Location
Hybrid · Tokyo
Timezone
Not stated
Contract
Full-time
Experience
Senior
Category
Customer Support
This employer didn't state pay. Jobs like this usually pay around $125k–$175k a year, a typical range taken from 128 senior-level customer support roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Hybrid
This role is only partly remote, the employer expects time in the office around Tokyo, Hybrid, so you need to live within commuting distance.
What the employer says
- Source listing states candidate location: "Tokyo, Hybrid"
- Listing mentions "Hybrid"
What Nomaders makes of it
- Not suitable if you plan to move between countries
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
Meet DeepL
DeepL is a global AI product and research company focused on building secure, intelligent solutions to complex business problems. Over 200,000 business customers and millions of individuals across 228 global markets today trust DeepL's Language AI platform for human-like translation, improved writing and real-time voice translation. Founded in 2017 by CEO Jaroslaw “Jarek” Kutylowski, DeepL now has around 1,000 passionate employees and is supported by world-renowned investors including Benchmark, IVP, and Index Ventures.
Our goal is to become the global leader in trusted, intelligent AI technology, building products that drive better communication, foster connections, and create a meaningful impact. To achieve this, we need talented people like you to join our journey. If you’re ready to shape the future of AI and grow your career in a fast-moving, purpose-driven environment, DeepL is your next destination.
What sets us apart
What sets us apart is our blend of cutting-edge AI technology, meaningful work, and a culture where people truly thrive. We’re a team of innovators, researchers, and creators driven by a shared purpose to unlock human potential by making work simpler, smarter, and more connected.
When we share what it’s like to work at DeepL, the reactions are overwhelmingly positive. This might be because of our technology that helps millions of people and businesses communicate and work better every day, or because of the trust, curiosity, and care that shape our culture.
What we know for sure is this: being part of DeepL means joining a team dedicated to innovation, growth, and well-being. Discover more about life at DeepL on LinkedIn , Instagram , and our Blog .
The Opportunity
We are seeking a seasoned, strategic, and team empowering leader to manage and grow our Customer Success team in APJ. This leadership role is pivotal in driving customer value, retention, and growth across our largest and most complex accounts as well as our growing customers.
As the Senior Manager of Customer Success APJ, you will lead a team of experienced Customer Success Managers, ensuring they deliver best-in-class customer engagement across onboarding, adoption, expansion, and renewal. You will be instrumental in scaling the team through our next phase of growth, driving operational rigor, strategic account planning, and cross-functional collaboration.
This role also holds umbrella oversight and partnership responsibility for the Services team in Japan, ensuring strategic alignment, operational consistency, and seamless collaboration across Customer Success and Services functions.
This is an exciting opportunity for a strong people manager who thrives in a high-growth, fast-paced environment and is passionate about developing talent, optimizing customer experience, and driving enterprise customer outcomes.
Key Responsibilities
Lead, mentor, and develop a high-performing CSM team that supports our largest, most complex and our growing accounts in APJ
Serve as the primary representative of the APJ region in our Global Customer Success organization, providing regional leadership alignment and acting as the central point of coordination for Customer Success initiatives
Ensure the team is driving measurable customer value, maximizing product adoption, and securing renewals and expansion opportunities
Set clear performance expectations and coach team members to success. Foster a culture of accountability, empowerment and continuous learning
Partner with cross-functional teams including Sales, Product, Marketing, Support, and Finance to ensure a unified and consistent customer journey
Own and optimize internal processes, customer journey frameworks, and playbooks that drive scalability and consistency across the team
Serve as a strategic voice of the customer, representing customer insights to inform product roadmap and business strategy
Support talent acquisition and onboarding as we grow the team. Define the job scope, talent profile, attract and assess the talent to hire top-tier CSM talent
Analyze team performance and customer health metrics to inform strategy and operational decisions
Champion a culture of collaboration, inclusion, and high performance
Empower team members through strategic delegation and clear decision-making frameworks
Requirements
- ·7+ years of experience in Customer Success, Account Management, or a related field, with a minimum of 5+ years managing CSMs supporting Enterprise clients in a leadership function
- ·Proven success leading teams managing large, complex customers with multi-stakeholder engagement
- ·Deep understanding of enterprise and scale customer dynamics, SaaS customer lifecycle, and value realization frameworks
- ·Passion for developing and empowering people, with a strong track record of coaching and performance management
- ·Strategic thinker with strong business acumen and an ability to translate data into action
Benefits
- ·20 days of annual leave : we value your peace of mind. With 20 days off (excluding public holidays) and access to mental health resources, we make sure you're as strong mentally as you are professionally.
How to apply
- 1Check the flexibility label above, hybrid, matches where you plan to live and work.
- 2Tailor your CV to the role at DeepL, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 5d ago. Last checked 23 Sept. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
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Free to apply, no account needed.
Typically $125k to $175k per year · You'll be taken to the employer's careers page.