Coder
Customer Support Engineer
Remote role where the employee must remain based in a particular country.
Poland only
Employer listed it 8 days ago · Added 4 days ago
First listed 8 days ago and still open.
Salary
$266,000 to $360,000
Location
Poland only
Timezone
CET ±2
Contract
Full-time
Experience
Mid
Category
Customer Support
Published by the employer
Remote flexibility
Work from home
This is a remote role, but the employee must be based in Poland. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Poland, Remote"
What Nomaders makes of it
- Residency required in Poland
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
Coder is looking for a Customer Support Engineer to join our dynamic, collaborative team. In this pivotal role, you’ll work hand-in-hand with our Product and Customer Success teams, making a direct and lasting impact on our fast-growing business. As part of a small, agile group, your expertise will be highly visible, helping shape the future of our Customer Support function.
We’re looking for someone who thrives in a fast-paced environment built on open communication, continuous learning, and creative problem-solving. You are proactive, detail-oriented, tactful, and endlessly curious about new technologies. With a natural instinct for automation, process improvement, and exceptional customer experiences, you’ll troubleshoot complex issues, deliver timely and effective solutions, and communicate with clarity and empathy.
Above all, you’ll be a passionate advocate for our customers by driving satisfaction, fostering success, and elevating the support experience at every touchpoint.
What you’ll do here
Reproduce and debug customer issues by building or using existing test environments and tools
Communicate tactfully with customers
Gather information, provide diagnostic and resolution steps, convey process and product guidance and follow up after issues are resolved
Solve incoming technical support requests in a timely manner, including high-severity urgent cases
Identify and communicate product usage trends, bugs and feature requests
Guide and mentor new team members on processes and procedures
Collaborate with Enterprise Account Managers to schedule, coordinate, and lead customer debugging calls
Document and record all activity with customers in accordance to both internal and external security standards
Help build out the scope of the team by contributing to product documentation, customer knowledge base, and best practices guides
Continuously improve process and tools in collaboration with the team
Periodic on-call rotation for production-down issues
What we’re looking for
3+ years of customer support engineering experience (or comparable customer-facing technical role), preferably for mission-critical software
3+ years supporting enterprise-sized companies
2+ years diagnosing production network connectivity and performance issues
Excellent problem solving, analytical and troubleshooting experience
Experience communicating clearly and effectively, both verbally and in writing
Experience with Terraform
Experience with major cloud platforms, distributed systems, microservices architecture, and containerization (e.g., Kubernetes)
Experience with scripting tool of choice to help automate reproduction environments (e.g., Bash, Python, Ruby)
Requirements
- ·(Tacos? If you need an ice-breaker, ask how we say thanks by giving tacos!)
- ·DevOps Engineering, Software Engineering, and/or System Administration experience
- ·Software-defined networking experience (e.g., Tailscale)
- ·Experience supporting engineering teams and associated tooling
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at Coder, mentioning your remote working experience and working hours (CET ±2).
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 5d ago. Last checked 23 Sept. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
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Free to apply, no account needed.
$266,000 to $360,000 · You'll be taken to the employer's careers page.