Clera
Operations Lead
Remote role where the employee must remain based in a particular country.
United States only
Employer listed it 16h ago · Found 5h ago
First listed today.
Salary
$180k to $220k per year
Location
United States only
Timezone
Not stated
Contract
Full-time
Experience
Lead
Category
Software
Stated by the employer in the job description
Remote flexibility
Work from home
This is a remote role, but the employee must be based in United States. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "New York, Remote"
- Job description states: "Based in New York or willing to relocat"
What Nomaders makes of it
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
About the Role
This is an end-to-end ownership role for one of three core operational domains: customer operations, payment operations, or fincrime operations. You report directly to the COO and are trusted with full decision-making authority from day one, running your domain like a product team inside a modern, API-first banking platform built for global fintechs and digital asset companies.
What You'll Do
Sit in the queue yourself during your first couple of months to map exactly where processes break and define the KPIs that prove the system works.
Ship the first wave of automations by months 3 and 4, validating the operating model on a live cohort and driving measurable volume increases.
Scale agents across your domain by months 5 and 6, leaving humans only the highest-risk decisions while the long tail runs hands-off.
Spec agents and shape tooling directly alongside Engineering and Product rather than filing tickets at them.
Own escalation paths, SOPs, and metrics, drafting and rewriting them as the system evolves.
Measure success by volume multiplying while headcount stays flat, not by team size.
What We're Looking For
3 or more years building products or processes at a bank, fintech, payments, or crypto company, or equivalent tier-1 consulting experience with regulated financial services exposure.
Production automations or agents already running in live environments, not just proofs of concept.
Hands-on experience doing the operational work yourself, including queue management, case handling, or transaction processing.
Experience designing end-to-end operational domains: process design, SOP creation, KPI definition, and tooling selection.
Instinct to automate first and build systems smaller rather than add headcount.
Experience working directly with engineering and product teams to spec and build operational tooling.
Comfort in regulated financial services environments such as banking, payments, or fintech operations.
Experience with compliance, risk, or fincrime workflows is a strong plus.
Familiarity with AI agents, LLMs, or intelligent automation systems is a strong plus.
Based in New York or willing to relocate.
Compensation & Benefits
Base salary: $180,000 to $220,000 USD annually. Visa sponsorship is available.
Location
On-site in New York, NY, USA.
Requirements
The employer hasn't listed requirements separately, they're described in the role summary above and on the original listing.
Benefits
- ·Base salary: $180,000 to $220,000 USD annually. Visa sponsorship is available.
- ·On-site in New York, NY, USA.
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at Clera, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 5h ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
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