Bubble
Customer Success Manager
Part remote, part office, you need to live within commuting distance of a named location.
Hybrid · NYC, New York
Employer listed it 3 months ago · Added today
Been open since 3 months ago. Long-running listings are sometimes left up after the role is filled.
Salary
$85,000–$115,000
Location
Hybrid · NYC, New York
Timezone
Not stated
Contract
Full-time
Experience
Mid
Category
Customer Support
Published by the employer
Remote flexibility
Hybrid
This role is only partly remote, the employer expects time in the office around NYC, New York, Hybrid, so you need to live within commuting distance.
What the employer says
- Source listing states candidate location: "NYC, New York, Hybrid"
- Listing mentions "Hybrid" and 3 days a week in the office
What Nomaders makes of it
- Not suitable if you plan to move between countries
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
We built Bubble with a clear mission: to empower everyone to create software. Our AI visual development platform lets anyone, from first-time entrepreneurs to enterprise teams, take an idea from prompt to fully-functional, scalable app across web, iOS, and Android. With over 6 million users in more than 100 countries, Bubble is breaking down the barriers to entrepreneurship and innovation worldwide.
Our Product
Bubble is the only fully visual AI app builder that lets you vibe code without the code to go beyond prototypes and launch real apps to real users. Chat with AI when you want speed, edit directly when you want control. Bubble's visual editor lets you fine-tune any detail, from the design to privacy rules and programming logic, so you're never stuck, even if AI hits its limits. Everything you need comes built in: a unified web and native mobile editor, enterprise-grade hosting, security, database management, and automatic scaling that grows with your business. You can build just about anything on Bubble, and our community is living proof. Mailead grew a $10K investment into a $2M valuation, and Faceless.video went from zero to $1M+ ARR in under a year. People aren't just launching products on Bubble, they're building real businesses. See how Bubble builders are shipping apps that change industries, solve problems, and shape the future here: Inspiring builders, breakthrough apps .
Why Join Bubble Now?
The rise of AI-generated software has validated everything Bubble has been building toward for over a decade. But pure AI-generated code is fragile, hard to debug, and rarely production-ready. Bubble bridges that gap, combining the speed of AI with a structured visual platform that produces stable, scalable, secure software. The people who join Bubble right now will help define what that means for millions of builders around the world. If you've ever wanted to work on something that genuinely changes who gets to build, this is your moment.
About the team Customer Success sits within Bubble's Commercial Success organization and owns retention. The team manages renewal health, executive relationships, and proactive churn risk for our most important customers, and is the primary owner of Gross Revenue Retention (GRR). We work hand in hand with Account Management on expansion and with Technical Success on technical health. About the role As a Customer Success Manager, you'll own a portfolio of strategic accounts across their full lifecycle: land, expand, and renew. You'll run structured onboarding, drive ongoing adoption through signal-driven check-ins and QBRs, identify expansion opportunities, and lead renewals to successful outcomes. You'll be measured on retention and the health of your book of business. This would be a great opportunity for you if:
You love building durable relationships with customers and helping them succeed
You're proactive — you'd rather prevent churn than react to it
You're comfortable owning renewals and identifying expansion opportunities
You're excited to help build the CSM playbook at a fast-growing company
In this role, you'll:
Own renewal health, executive relationships, and proactive churn risk for your accounts; carry GRR for your book
Run onboarding (0–60 days): kickoff in week 1, a written success plan within 48 hours, and day-30/day-60 milestones, with TSM support in parallel
Drive steady-state engagement through monthly signal-driven check-ins and QBRs with executive attendance
Identify expansion opportunities to the CSQL threshold and hand off to Account Management for commercial close
Manage renewals starting 90 days out, with plays segmented by account health (green: formality; yellow: joint with Head of Renewals; red: escalated recovery)
Partner with Technical Success on escalations and architecture health, and surface customer feedback to Product
Jump in wherever needed — we're a small, scrappy team and everyone pitches in beyond their core role. Qualifications:
3+ years in customer success, account management, or a customer-facing commercial role
Experience managing renewals and contributing to retention or expansion outcomes
Strong relationship-building and executive communication skills
Analytical mindset; comfortable using product and account signals to prioritize
A customer-centric approach and the ability to thrive in a fast-paced environment
Compensation:
Requirements
- ·Analytical mindset; comfortable using product and account signals to prioritize
- ·A customer-centric approach and the ability to thrive in a fast-paced environment
- ·In addition to cash and equity compensation, Bubble offers a robust benefits package equating to roughly twenty thousand in additional annual compensation:
- ·Our benefits include, but are not limited to:
Benefits
- ·In addition to cash and equity compensation, Bubble offers a robust benefits package equating to roughly twenty thousand in additional annual compensation:
- ·Our benefits include, but are not limited to:
- ·Comprehensive health coverage
- ·Wellness and work enablement stipends
- ·A Sabbatical program
How to apply
- 1Check the flexibility label above, hybrid, matches where you plan to live and work.
- 2Tailor your CV to the role at Bubble, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 22h ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
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