Braintrust
Developer Support Engineer (London)
Remote role where the employee must remain based in a particular country.
United Kingdom only
Employer listed it 2 weeks ago · Added yesterday
Been open since 2 weeks ago, still checked daily, but it has been live a while.
Salary
Not stated
Location
United Kingdom only
Timezone
Not stated
Contract
Full-time
Experience
Mid
Category
Customer Support
This employer didn't state pay. Jobs like this usually pay around $90k–$145k a year, a typical range taken from 290 mid-level customer support roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Work from home
This is a remote role, but the employee must be based in United Kingdom. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "London, Remote"
- Job description states: "based in London."
What Nomaders makes of it
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
About the company
Braintrust is the agent observability platform. By actively applying intelligence to agent traces and automatically surfacing the most critical patterns, Braintrust gives teams the visibility to understand how agents behave in production and the tools to improve them. Teams at Notion, Stripe, Box, OpenAI, and Cloudflare use Braintrust to trace their agents, find the issues in their observability data, and run evals that tell them how to improve.
About the Role
At Braintrust, surprisingly good developer support is one of our most important strategic advantages. Our customers are developers building LLM-powered applications, and they move fast. We win by helping them move faster.
We’re looking for Developer Support Engineers — both mid-level and senior — who are obsessed with helping developers overcome challenging technical blockers to achieve their goals. You’ll troubleshoot issues, identify workarounds, ship fixes, and document your findings to help future developers move faster.
This role blends technical problem solving, developer empathy, and tight collaboration with Engineering, Solutions, and Product. If you love solving complex problems, explaining technical concepts clearly, and making developers’ lives easier, we’d love to talk with you.
This role will be remote based in London.
What You’ll Do
Diagnose, troubleshoot, and resolve API and SDK use issues alongside customers codebases (Python or TypeScript).
Reproduce customer-reported bugs, identify likely causes in our codebase, and collaborate with Engineering to resolve them.
Own support communications with developers using Braintrust — primarily via Slack and email — and build trust through clear, technical, and empathetic communication.
Write and maintain knowledge base documentation that turns unknowns into knowns, unblocking future developers.
Identify opportunities to improve the developer experience, including tools, documentation, and support workflows.
Write scripts, fix bugs, and contribute to internal tooling that enhances the support process.
Capture and relay customer feedback to Product and Engineering, helping shape roadmap priorities.
Participate in on-call rotations, responding to critical customer issues or providing coverage during local holidays.
Provide technical mentorship to cross functional peers and guide support processes and escalation handling.
Develop and champion opinionated stances on improving developer experience and product reliability.
What we're looking for
Experience supporting developer-facing products as a Software Engineer, Customer Engineer, Developer Success Engineer, Technical Account Manager, or similar customer facing technical role.
Can write, debug, and reason through Python and/or TypeScript codebases.
Are comfortable learning and reasoning about APIs, SDKs, and developer tools quickly.
Take personal ownership of technical problems and follow through until customers are unblocked.
Communicate clearly, empathetically, and effectively — especially when explaining complex or confusing issues.
Requirements
The employer hasn't listed requirements separately, they're described in the role summary above and on the original listing.
Benefits
- ·Benefits include
- ·Medical, dental, and vision insurance
- ·Daily lunch, snacks, and beverages
- ·Flexible time off
- ·Competitive salary and equity
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at Braintrust, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 1d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open customer support roles with comparable remote rules.
Free to apply, no account needed.
Typically $90k–$145k · You'll be taken to the employer's careers page.