IT Support / Operations Engineer

ABOUT BASETEN

Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma, and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F , led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to ship AI products.

THE ROLE

We are looking for an IT Support / Operations Engineer to join Baseten as we continue to scale our IT team. In this role, you will play a critical part in bringing our technical support entirely in-house to provide a seamless, high-touch experience for all Baseten employees.

As we continue to scale, you will be the primary point of contact for day-to-day technical issues, allowing you to have a direct impact on our team's productivity and overall office environment. This position is ideal for a hands-on problem solver who enjoys a mix of hardware and software troubleshooting, user lifecycle management, and maintaining the physical IT infrastructure of a modern office.

While you will focus heavily on elevating our internal support standards, you will also assist with systems administration and workflow automation as our company evolves. This is a hybrid role based out of our San Francisco or New York office, following our standard policy of three days per week in-person to ensure our physical office and AV systems remain high-performing and reliable.

RESPONSIBILITIES

Serve as the escalation point for day-to-day technical support, diagnosing and resolving hardware and software issues across our Mac and Windows fleet

Manage user lifecycle administration including provisioning, deprovisioning, and access management across all systems and services

Own the IT onboarding experience for new employees — from laptop setup and account configuration to a smooth first-day experience

Maintain and continuously improve office IT infrastructure to ensure a reliable, high-performing environment for all employees

Build and maintain a knowledge base of self-serve resources to reduce ticket volume and empower users

Manage IT asset procurement, inventory tracking, and vendor relationships

Support new office buildouts and contribute to broader workplace IT planning as we scale

Identify opportunities to automate workflows and eliminate inefficiencies across IT operations

Adapt to the evolving needs of a fast-growing company, taking on new challenges as they arise

Systems administration, including managing admin-level access, configuring user permissions, and performing routine maintenance across cloud-based services.

REQUIREMENTS

Strong working knowledge of Google Workspace, MDM platforms (e.g. Kandji), IdM/SSO solutions (e.g. Okta), and video conferencing tools

Proven experience administering macOS at scale, with solid working knowledge of Windows environments

Hands-on experience with automation tools and a track record of streamlining IT processes and workflows

Excellent communication skills with a genuine passion for delivering great support experiences

Strong organizational skills with the ability to manage multiple priorities in a fast-paced, ambiguous environment

BENEFITS