ClickHouse

Full Stack Software Engineer, Support Operations

Work from home

Remote role where the employee must remain based in a particular country.

Listed for United States

From the listing details: Source listing states candidate location: "United States, Denver, Seattle, Austin, New York, Boston, San Francisco, Remote"

Employer listed it 5 days ago · Added 2 days ago

First listed 5 days ago and still open.

Salary

$154k to $215k per year

Location

Listed for United States

Timezone

US East

Contract

Full-time

Experience

Mid

What the advert says

Quoted word for word from the employer's advert. Where it says nothing, we say so.

Working hours: Not mentioned in the advert
Where you can work from: Location eligibility not confirmed
Contract: Not mentioned in the advert
Experience asked for: Not mentioned in the advert
Pay: A USD$500 Home office setup if you’re a remote employee.

Remote flexibility

Work from home

This is a remote role, but the employee must be based in United States. It is work from home rather than work from anywhere.

What the employer says

Source listing states candidate location: "United States, Denver, Seattle, Austin, New York, Boston, San Francisco, Remote"

What Nomaders makes of it

Residency required in United States
Payroll and tax are likely handled in that country only

The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.

Before you apply

Questions worth asking: Nomaders interpretation

The advert does not say where you can be based. Ask which countries they can legally employ or contract you from.
The advert does not say whether this is employment or a contractor arrangement. Ask, as it affects tax and benefits.

Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.

About the role

Most companies treat support as a cost center. We treat it as an engineering challenge and a product opportunity.

Support Operations Engineering is an engineering function inside ClickHouse’s Support Services organization. We build the systems that decide how customers get help from the moment they describe their problem to the moment it’s resolved. This role will help shape how Support Services, RevOps, GTM, and core Engineering teams collaborate on customers. This is not a tools team. About a third of our work directly supports the support organization. The rest is building experiences and systems that change how ClickHouse works with its customers in more effective, streamlined ways.

What you will be doing

You’ll design and build the systems that sit between ClickHouse’s customers and the teams who serve them. The work is varied by design, and you’ll move between problem types as priorities shift:

Intelligent routing and decision systems. Software that decides where work should go and who should handle it, weighing many signals at once, and is built to adapt as the business scales.

AI-powered customer experiences. Customer-facing and internal experiences that understand what someone needs, recommend the best next step, and know when to hand off to a human.

Internal platforms and tooling. Applications that give Support, RevOps, and GTM teams the leverage to work faster and more accurately, built to production standards.

Integrations and data flow. Connections across Salesforce, live chat, incident management, Slack, GitHub, and more, so workflows and data move cleanly between systems.

Automation and observability. Systems that remove repetitive work, surface what’s breaking, and give teams confidence in what they’re running.

Across all of it, you’ll partner with core Engineering to ship to production, and own what you build: code review, testing, monitoring, and continuous improvement.

What you bring along:

3–5 years building and shipping full-stack software in production, with tools like TypeScript/JavaScript, Node.js, and React (or comparable)

Experience developing with APIs, webhooks, and integrations between distributed systems

Hands-on experience close to support: as a support or technical support engineer, or by building tools or integrations for a support, CS, or RevOps team

Confidence with Git and safe, version-controlled deployment workflows

The ability to translate operational needs into solutions that non-engineers can follow

A shipper’s mindset: self-driven, curious, and comfortable owning a problem end-to-end in a remote, globally distributed team

Comfort using AI tools day to day in how you build, with a clear sense of where to trust them

Bonus points:

Experience building LLM-powered features in production (routing, retrieval, evaluation, or observability)

Salesforce platform experience (Apex, LWC, Flows, custom objects) or certifications; if you don’t have it, the appetite to get there quickly

Support and incident tooling: Pylon, incident.io , PagerDuty, Zendesk, Slack APIs, GitHub APIs

Experience with ClickHouse or other analytical databases

Experience in an early-stage or greenfield environment, or embedded in a support, RevOps, or business-systems function

Requirements

·3–5 years building and shipping full-stack software in production, with tools like TypeScript/JavaScript, Node.js, and React (or comparable)
·Experience developing with APIs, webhooks, and integrations between distributed systems
·Hands-on experience close to support: as a support or technical support engineer, or by building tools or integrations for a support, CS, or RevOps team
·Confidence with Git and safe, version-controlled deployment workflows
·The ability to translate operational needs into solutions that non-engineers can follow

Benefits

·Flexible work environment - ClickHouse is a globally distributed company and remote-friendly. We currently operate in over 25 countries.
·Healthcare - Employer contributions towards your healthcare.
·Equity in the company - Every new team member who joins our company receives stock options.
·Time off - Flexible time off in the US, generous entitlement in other countries.
·A USD$500 Home office setup if you’re a remote employee.

How to apply

1Check the flexibility label above, work from home, matches where you plan to live and work.
2Tailor your CV to the role at ClickHouse, mentioning your remote working experience and working hours (US East).
3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.

Found 3d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.

Listing sourced from Company boards.