B2spin
VIP Account Manager
Remote work allowed only within certain countries or regions.
Employer listed it 4 weeks ago · Added 5 days ago
Been open since 4 weeks ago, still being checked, but it has been live a while.
Salary
Not stated
Location
Timezone
Not stated
Contract
Contract
Experience
Mid
Category
Sales
This employer didn't state pay. Jobs like this usually pay around $120k–$225k a year, a typical range taken from 588 mid-level sales roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Region Restricted
Remote work is allowed, but only for candidates based in Brazil, Mexico.
What the employer says
- Source listing states candidate location: "Brazil, Mexico, Remote"
What Nomaders makes of it
- Applications outside the listed area are usually rejected
- Timezone overlap with the listed area is often expected
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
We are B2Spin, and we are dedicated to delivering the best Free-to-Play Social Casino and gaming experiences by creating captivating, engaging, and unique products that are accessible to everyone. We have built a team of talented professionals from all over the globe, who are working to continually improve the experiences of our players. We are not looking to just be part of the industry, but to revolutionize it.
The Role As a VIP Account Manager, you will be the commercial and relationship owner for a portfolio of our highest-value players. This is a proactive, revenue-focused role where success is measured by retention, engagement, and lifetime value growth.
This role requires a high level of trust, autonomy, and professionalism, including the opportunity to represent the business in face-to-face interactions with VIP players. You will build trusted, long-term relationships with VIP players, identify opportunities to upsell and cross-sell, and deliver personalized experiences that drive loyalty, satisfaction, and sustainable revenue.
What You Will Be Doing
Own and proactively manage a portfolio of high-value VIP players, acting as their dedicated point of contact
Build deep, long-term relationships by understanding each VIP’s preferences, behaviours, motivations, and expectations
Maintain regular, proactive phone-based and digital communication, complemented by in-person engagement where strategically appropriate
Travel to meet VIP players to strengthen relationships, improve retention, and unlock long-term commercial value
Monitor player activity and performance metrics to identify churn risk, revenue opportunities, and engagement trends
Plan and execute upsell and cross-sell strategies through personalized offers, promotions, and experiences
Deliver tailored, high-touch VIP experiences that go beyond standard customer service
Re-engage declining or inactive VIPs using targeted retention strategies
Collaborate closely with internal teams (CRM, Promotions, Product, Payments, Customer Support) to ensure seamless VIP account management
Gather structured VIP feedback and act as the voice of the player internally to help evolve and improve the VIP program
What We Are Looking For
Fluent English with excellent phone-based communication skills (Spanish is a strong plus)
Mandatory iGaming experience, ideally within online Casino and/or Sportsbook environments
Proven experience as a VIP Account Manager, VIP Host, or similar high-touch, revenue-driven role
Strong commercial mindset with the ability to identify and execute upsell and cross-sell opportunities
Demonstrated success in building and maintaining long-term, high-value customer relationships
Comfortable working with player data, KPIs, and performance targets
Strong customer empathy combined with confidence to influence and drive commercial outcomes
U.S. sports knowledge is considered a strong advantage
Ability to thrive in a fast-paced environment while managing a portfolio independently
Requirements
The employer hasn't listed requirements separately, they're described in the role summary above and on the original listing.
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, region restricted, matches where you plan to live and work.
- 2Tailor your CV to the role at B2spin, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 5d ago. Last checked 23 Sept. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open sales roles with comparable remote rules.
Free to apply, no account needed.
Typically $120k to $225k per year · You'll be taken to the employer's careers page.