Attio
Customer Success Manager
Part remote, part office, you need to live within commuting distance of a named location.
Hybrid · London
Employer listed it 9 days ago · Added 4 days ago
First listed 9 days ago and still open.
Salary
Not stated
Location
Hybrid · London
Timezone
Not stated
Contract
Full-time
Experience
Mid
Category
Customer Support
This employer didn't state pay. Jobs like this usually pay around $90k–$145k a year, a typical range taken from 290 mid-level customer support roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Hybrid
This role is only partly remote, the employer expects time in the office around London, Hybrid, so you need to live within commuting distance.
What the employer says
- Source listing states candidate location: "London, Hybrid"
- Listing mentions "Hybrid"
What Nomaders makes of it
- Not suitable if you plan to move between countries
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
Attio is the CRM for agentic revenue. Designed for the most ambitious go-to-market teams, it gives companies the power to understand every customer, automate at scale, and build their go-to-market motion exactly as they need. We've raised $116M from some of the world's best investors: GV (Google Ventures), Redpoint, Balderton, Point Nine, and 01A.
We hire builders who thrive on complex technical challenges, hold themselves to a high bar, and genuinely care about delighting the people who use what they build. The team here brings sharp judgement, real craft, and the drive to do exceptional work. We're obsessed about the details and energized by the frontier.
If you want to do the best work of your career, this is the right place.
About the role
Customer Success is central to how we build, grow, and deliver value at Attio.
As a Customer Success Manager, you'll own a portfolio of our highest-potential customers , building deep relationships and helping them get meaningful value from Attio as their businesses grow.
Attio has a highly product-led customer base , and many of our most promising customers start as small, fast-growing teams . Success in this role isn't defined by customer size or current spend alone. You'll need to recognize potential early , understand where a customer's business is headed, and help them build the right foundations to scale with Attio.
This is a highly consultative and hands-on role . You'll understand each customer's GTM motion, uncover what they're trying to achieve, and translate their business needs into thoughtful recommendations across their workflows, data, and use of Attio. You'll work with fast-moving customers who expect you to bring both strategic thinking and strong product expertise.
What you'll do
Own and develop relationships across a portfolio of high-potential customers.
Lead customers through onboarding, adoption, ongoing value realization, renewals, and expansion.
Develop a deep understanding of each customer's business, GTM motion, goals, and challenges.
Identify potential early within a product-led customer base and help customers deepen their adoption as they grow.
Advise customers on how to structure their workflows, processes, and use of Attio to support their business.
Balance strategic relationship management with hands-on solutioning, moving comfortably between business goals and product configuration.
Build relationships with stakeholders across customer organizations and become a trusted partner as their businesses evolve.
Use customer data, product insights, and business context to identify risks and opportunities across your portfolio.
Identify opportunities for deeper adoption and expansion based on customer needs and growth.
Partner with Product, Engineering, RevOps, Solutions Engineering, Support, and Sales to solve customer problems and continuously improve the customer experience.
Bring customer insights back into Attio to help shape our product and Customer Success motion.
What you'll bring
5+ years of relevant professional experience, including 3+ years in Customer Success or Account Management.
Experience owning customer relationships in B2B software, ideally across SMB and mid-market customers in a product-led environment .
A consultative approach and ability to understand a customer's business before jumping to a solution.
Requirements
- ·5+ years of relevant professional experience, including 3+ years in Customer Success or Account Management.
- ·Experience owning customer relationships in B2B software, ideally across SMB and mid-market customers in a product-led environment .
- ·A consultative approach and ability to understand a customer's business before jumping to a solution.
- ·Strong product instincts and a track record of coaching customers on how to get the most out of a complex software product.
- ·Comfort working hands-on with customers to solve problems rather than relying heavily on separate technical or implementation teams.
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, hybrid, matches where you plan to live and work.
- 2Tailor your CV to the role at Attio, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 5d ago. Last checked 23 Sept. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open customer support roles with comparable remote rules.
Free to apply, no account needed.
Typically $90k to $145k per year · You'll be taken to the employer's careers page.