Airwallex

More roles at Airwallex

Senior Technical Account Manager

Hybrid

Part remote, part office, you need to live within commuting distance of a named location.

Hybrid · US - San Francisco

Employer listed it 8 weeks ago · Added 5 weeks ago

Been open since 8 weeks ago. Long-running listings are sometimes left up after the role is filled.

Salary

$180k to $220k per year

Location

Hybrid · US - San Francisco

Timezone

Not stated

Contract

Full-time

Experience

Senior

What the advert says

Quoted word for word from the employer's advert. Where it says nothing, we say so.

Working hours: Not mentioned in the advert
Where you can work from: This role is based in San Francisco and requires work in our downtown office 3 days a week.
Contract: Not mentioned in the advert
Experience asked for: At least 5 years experience working in an engineering, technical support, or technical account manager role
Pay: Not mentioned in the advert

Remote flexibility

Hybrid

This role is only partly remote, the employer expects time in the office around US - San Francisco, Hybrid, so you need to live within commuting distance.

What the employer says

Source listing states candidate location: "US - San Francisco, Hybrid"
Listing mentions "Hybrid" and 3 days a week in the office

What Nomaders makes of it

Not suitable if you plan to move between countries

The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.

Before you apply

Experience: employer states

Written as a requirement

“At least 5 years experience working in an engineering, technical support, or technical account manager role”

Questions worth asking: Nomaders interpretation

This role involves office time, but the advert does not say how often. Ask how many days a week are expected on site.
The advert does not say whether this is employment or a contractor arrangement. Ask, as it affects tax and benefits.

Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.

About the role

About Airwallex

Airwallex is the AI-native financial operating system for a real-time, intelligent economy. More than 675,000 businesses, including McLaren Racing, Qantas, SHEIN, and TikTok, use us, directly or through our platform partners, to run their financial operations or build and monetize financial products of their own.

We started in Melbourne in 2015 to build the infrastructure global commerce runs on. We're the regulated backbone behind global payments: not by accident, but by design. A decade plus, 85+ licenses, and a financial infrastructure spanning North America, Europe, the Middle East, and Asia-Pacific.

We're co-headquartered in San Francisco and Singapore, with more than 2,700 people across 27 offices. We hire builders with founder-level energy, people who move fast with good judgment, dig in with real curiosity, and make calls from first principles rather than waiting to be told what to do. Read our operating principles to see it in full.

About the team

The Merchant Services team partners with our clients to realise their full potential through the adoption of Airwallex products that drive their growth and success. We influence revenue growth across our entire product portfolio and collaborate with sales, strategy, product, and engineering teams to provide the best experience for our most valued customers. Our team works alongside commercial teams throughout the pre-sales, integration, and post go-live ramping stages, serving as the single technical point of contact and trusted advisor for our clients. We are committed to empowering businesses with the tools our clients need to succeed in a dynamic market.

What you’ll do

As a Technical Account Managers (TAM) in Airwallex, you will play a crucial role in fostering our customers’ innovative and transformative endeavours across our full payment solutions suites. This is not a sales role, instead, it offers you the opportunity to serve as the primary technical advisor and ‘voice of the customer’ for our most valued enterprise customers. Within the Merchant Services team, TAMs contribute significantly to ensuring the success of key enterprise customers in optimising their adoption and integration of Airwallex products. Serving as a strategic expert, TAMs offer guidance on the entire suite of Airwallex products and the customer's architecture. This support extends to addressing strategy-related queries, aiding in project and launch planning, and resolving operational challenges. TAMs actively engage at the account level, providing recommendations and proactive advice throughout the post go-live ramping experiences. Additionally, TAMs work cross-functionally across internal Airwallex teams and provide an elevated support experience for our strategic clients

This role is based in San Francisco and requires work in our downtown office 3 days a week.

Responsibilities:

Be the primary technical owner dedicated to a group of Airwallex strategic enterprise clients

Deliver an elevated services and technical support experience to your client portfolios

Build trusted relationships with your clients by becoming a subject matter expert on their business

Work with account managers from commercial team to explore optimization and upsell opportunities

Be directly accountable for analysing and improving their support experience and providing contextual insight regarding client's experience with Airwallex products

Serve as an escalation point to provide break-fix support and for ad-hoc technical questions from the clients

Support the Quarterly Business Review (QBR) sessions held with the clients, especially on Airwallex product roadmap updates and technical support / performance metrics walkthroughs

Who you are

We are looking for a technically savvy and sales-oriented technical account manager to partner with our most strategic enterprise customers, guiding them through post-sales queries and highlighting opportunities to scale to maximize the value of what they can build with our products. We're looking for people who meet the minimum qualifications for this role. The preferred qualifications are great to have, but are not mandatory.

Minimum qualifications:

Bachelor's degree in a STEM discipline, with strong academic achievements

At least 5 years experience working in an engineering, technical support, or technical account manager role

Comfortable managing multiple and changing priorities and meeting deadlines in an entrepreneurial environment

Ability to approach customer and sales team requests in a proactive and consultative manner; listen and understand user requests and needs and effectively deliver

Requirements

·Bachelor's degree in a STEM discipline, with strong academic achievements
·At least 5 years experience working in an engineering, technical support, or technical account manager role
·Comfortable managing multiple and changing priorities and meeting deadlines in an entrepreneurial environment
·Ability to approach customer and sales team requests in a proactive and consultative manner; listen and understand user requests and needs and effectively deliver
·Thorough understanding of the software development lifecycle and API architecture

Benefits

No benefits package published with this listing. Ask about it at first interview.

How to apply

1Check the flexibility label above, hybrid, matches where you plan to live and work.
2Tailor your CV to the role at Airwallex, mentioning your remote working experience.
3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.

Found 1mo ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.

Listing sourced from Company boards.