Marketplace Logistics Specialist

About Addi

We are a leading financial platform, building the future of payments, shopping, and banking—a world where consumers and merchants can transact effortlessly and grow together. Today, we serve over 3.6 million customers and partner with more than 55,000 merchants, making Addi Colombia’s fastest-growing marketplace. With a state-of-the-art, technology-first approach, we provide banking solutions (deposits, payments, unsecured credit) and commerce services (e-commerce, marketing), bridging the financial gap for millions and redefining how people experience financial freedom. As the country’s leading Buy Now, Pay Later provider, we have secured regulatory approval to operate as a bank, unlocking even greater opportunities for our customers. In the past year, we have also achieved profitability, reinforcing the strength of our business model and our ability to scale sustainably. Our mission has earned the trust of world-class investors, including Andreessen Horowitz, Architect Capital, GIC, Goldman Sachs, Greycroft, Monashees, Notable Capital, Quona Capital, Union Square Ventures, Victory Park Capital, and more, who back our vision for the future. With their support, we are not just growing—we are transforming Latin America’s financial ecosystem and shaping the next generation to shop, pay, and bank in Colombia.

But what truly sets us apart is how we build. We are a conscious company, driven by deep experience in scaling technology, services and products, and we live by our values every day.

About the Role

This is where you come in. Below, you’ll find what this role is all about—the impact you’ll drive, the challenges you’ll tackle, and what it takes to thrive at Addi. If you’re ready to be part of something big, keep reading.

What’s the mission you’ll drive

Own the day-to-day execution of LBA's logistics operation, monitoring the live order pipeline, resolving carrier exceptions, and driving ally onboarding to sustain OTIF and seller OTD as the operation scales toward 1,000+ sellers and 120,000 orders/month, ensuring every customer delivery promise is kept and every new seller goes live ready to perform..

What you will do

Sustain OTIF ≥95% and seller OTD ≥98% by implementing a structured daily pipeline monitoring routine — tracking open, overdue, and aging orders, assigning a single owner and resolution date to each at-risk shipment — measured weekly against target from month one.

Reduce open exception aging by 40% by rolling out a carrier exception management SOP (24h / 48h / 5-day resolution tiers per exception type) with CX coordination for customer communications, measured as % of exceptions closed within SLA by Q3.

Recover ≥90% of eligible carrier billing discrepancies by running weekly reconciliations — cross-checking labels vs. orders vs. invoiced charges, flagging billed-weight errors and duplicate charges — reducing cost leakage per shipment by Q3.

Onboard 30+ new seller allies into LBA by owning a standardized end-to-end onboarding checklist (configuration, carrier mapping, SLA setup, pilot orders, go-live validation), reducing average time-to-live per seller by 25% vs. current baseline by Q4.

Achieve zero unplanned SLA breaches during peak events (Cyber Days, Hot Sale, Black Friday) by activating pre-agreed contingency playbooks with reinforced monitoring, carrier readiness checks, and seller capacity alerts at least 4 weeks before each peak period.

Deliver a daily operations dashboard trusted by the team by building and maintaining a live control panel (prior-day volume, OTIF daily/WoW/MTD, open exceptions and aging, seller OTD traffic light) with <2% data errors, used by leadership as the source of truth within 60 days of joining.

What we’re looking for Proven experience owning last-mile or marketplace logistics operations

3–5 years in logistics, supply chain, or last-mile operations in e-commerce, marketplace, retail, or 3PL/carrier environments in Colombia

Has personally owned operational KPIs (OTIF, OTD, exception rates, cost per shipment) — not just reported them to someone else

Professional degree in Industrial Engineering, Business Administration, Logistics, or a related field

Demonstrated track record of carrier management and exception resolution

Hands-on experience coordinating carriers (Coordinadora, Servientrega, TCC, or similar) on pickups, SLAs, and delivery exceptions

Can describe a real exception (loss, absent recipient, address error) they managed end-to-end: how they escalated, who they coordinated with, and how it was resolved

Knows how to hold a carrier accountable with data while keeping the relationship functional

Has solid expertise in data-based root cause analysis

Advanced Excel or Google Sheets; comfortable pulling and cross-checking large order datasets