Writesonic
Product Support Specialist
Remote role where the employee must remain based in a particular country.
India only
Employer listed it 11 months ago · Found 3h ago
Been open since 11 months ago. Long-running listings are sometimes left up after the role is filled.
Salary
Not stated
Location
India only
Timezone
APAC
Contract
Full-time
Experience
Mid
Category
Customer Support
This employer didn't state pay. Jobs like this usually pay around $80k–$140k a year, a typical range taken from 264 mid-level customer support roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Work from home
This is a remote role, but the employee must be based in India. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "India, Remote"
What Nomaders makes of it
- Residency required in India
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
About the Role
At Writesonic, customer experience is at the heart of everything we do. As a Product Support Specialist , you’ll be the go-to expert helping users get the most out of our platform. You’ll resolve issues, answer questions, and ensure every customer feels supported as they explore our AI SEO and Generative Engine Optimization (GEO) tools.
This isn’t just a support role—it’s about empowering marketers and businesses worldwide to succeed in the new era of AI-driven search.
About Writesonic
Every day, millions turn to AI for answers—and if your brand isn’t there, you’re nowhere. While others scramble to adapt to AI-driven search, Writesonic is already leading the way.
We’re building the world’s most advanced AI SEO and Generative Engine Optimization (GEO) platform —designed to help brands monitor and improve visibility across AI search engines like ChatGPT, Claude, Perplexity, and Google AI Overviews. Writesonic is the only platform that unifies GEO insights with traditional SEO, giving brands the tools to rank across both Google and emerging AI search platforms.
Trusted by 20,000+ marketers worldwide, we’re redefining what it means to be discoverable—from Google to AI and beyond.
What You’ll Do
Deliver timely, empathetic, and effective support to customers via chat, email, and community channels.
Troubleshoot product and technical issues, collaborating with engineering and product teams to drive quick resolutions.
Help customers understand Writesonic’s GEO and SEO capabilities—ensuring they can unlock maximum value.
Create and maintain documentation: FAQs, knowledge base articles, and best practice guides.
Proactively identify trends in customer feedback and share insights with the product team.
Act as the customer’s voice internally, helping shape a better product experience.
Support onboarding and adoption initiatives to make Writesonic a daily habit for customers.
What We’re Looking For
1–3 years in SaaS or tech product support, ideally with exposure to SEO, AI, or marketing tools.
Excellent communication skills (written & verbal) with the ability to simplify complex concepts.
Experience using support platforms like Intercom, Zendesk, or Freshdesk.
Strong problem-solving and analytical mindset; comfortable troubleshooting technical issues.
Passion for customer experience—empathetic, patient, and proactive.
A fast learner who thrives in a high-growth, remote-first startup environment.
Why Join as a Product Support Specialist at Writesonic?
Play a critical role in shaping the customer journey in one of the fastest-growing AI startups.
Requirements
The employer hasn't listed requirements separately, they're described in the role summary above and on the original listing.
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at Writesonic, mentioning your remote working experience and working hours (APAC).
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 4h ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open customer support roles with comparable remote rules.
Free to apply, no account needed.
Typically $80k to $140k per year · You'll be taken to the employer's careers page.