Winning Assistants
Behavioral Health Front Desk & Patient Coordinator
Remote role where the employee must remain based in a particular country.
Philippines only
Employer listed it 2 days ago · Found 38m ago
First listed 2 days ago.
Salary
Not stated
Location
Philippines only
Timezone
Not stated
Contract
Part-time
Experience
Senior
Category
Operations
This employer didn't state pay. Jobs like this usually pay around $115k–$180k a year, a typical range taken from 181 senior-level operations roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Work from home
This is a remote role, but the employee must be based in Philippines. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Philippines, Remote"
What Nomaders makes of it
- Residency required in Philippines
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
Job Title: Behavioral Health Front Desk & Patient Coordinator Position Type: Part-Time Work Hours: 2:00 PM – 6:00 PM EDT Work Days: Monday – Friday Salary: $5-$6/hr (depending on experience)
About the Practice
Our client is a well-established behavioral health practice in Pennsylvania with over 20 years of experience providing in-person and telehealth mental health services. The practice supports a diverse patient population through individual, family, couples, trauma-focused, and forensic behavioral health services. They are seeking a dependable and organized Virtual Assistant to support daily administrative operations and help providers focus more on patient care.
About the Role
As the Behavioral Health Front Desk & Patient Coordinator, you will support daily practice operations by managing calls, scheduling appointments, coordinating new client intake, and keeping administrative workflows organized. You’ll work closely with the practice owner, receive hands-on training, and use tools such as ChatGPT to improve efficiency.
Key Responsibilities
1. Call Handling & Phone Management
Answer and professionally manage incoming patient and general inquiry calls.
Monitor, organize, and respond to voicemail messages.
Return calls and follow up with prospective and existing clients as needed.
Triage patient inquiries and determine the appropriate next step.
Provide clear and compassionate communication while maintaining patient confidentiality.
Escalate concerns to the practice owner when necessary.
Manage approximately 10 calls per day , although call volume may vary.
2. Scheduling & Patient Coordination
Coordinate appointments for new and existing clients.
Match clients with the most appropriate provider based on provider availability, scheduling needs, and client preferences.
Maintain accurate provider schedules and appointment information.
Assist with rescheduling, cancellations, and other appointment-related requests.
Help ensure smooth communication between patients and providers.
3. Client Intake & SimplePractice Management
Enter new client information accurately into SimplePractice .
Maintain and update patient demographic and administrative information.
Support new client intake workflows and ensure required information is properly documented.
Requirements
- ·Experience & Qualifications
- ·Previous experience in a medical, behavioral health, mental health, or healthcare administrative setting is strongly preferred.
- ·Previous experience as a Medical Virtual Assistant, Healthcare Virtual Assistant, Medical Receptionist, Patient Coordinator, Front Desk Coordinator, or similar role is preferred but not required.
- ·Experience with patient scheduling, phone handling, client intake, insurance verification, or EHR management is highly preferred.
- ·Hands-on experience with SimplePractice is a strong advantage.
Benefits
- ·Assist with organizing documents and maintaining electronic files.
- ·Support the credentialing of new providers; training will be provided.
- ·Track and maintain provider credentialing information and documentation.
- ·Assist with monthly billing for juvenile probation and children and youth service contracts.
- ·Provide occasional support with grant applications under the practice owner's guidance.
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at Winning Assistants, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 39m ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open operations roles with comparable remote rules.
Free to apply, no account needed.
Typically $115k to $180k per year · You'll be taken to the employer's careers page.