Patient Outreach Specialist (Outbound Sales)

Job Post: Patient Outreach Specialist

Position Type: Full-Time (40 hours per week)

Work Hours: 8:00 AM – 5:00 PM Central Time

Work Days: Monday – Friday

Salary: $5 - $6 per hour, depending on experience

Workplace: Remote

Our client is a well-established U.S.-based prosthetics and orthotics healthcare provider with approximately 30 clinic locations. We are seeking a compassionate, organized, and proactive Patient Outreach Specialist to join the remote scheduling and patient access team.

In this patient-facing role, you will help patients move efficiently from an initial inquiry, referral, or prescription to a scheduled appointment at the appropriate clinic. You will communicate with patients through phone, email, chat, and text while coordinating with physician offices and internal healthcare teams to ensure required information and documentation are complete.

This position is ideal for someone who combines excellent patient communication with strong organization and follow-through . You should be comfortable making outbound calls, guiding patients through next steps, handling objections or concerns professionally, and managing multiple patient cases in a fast-paced healthcare environment.

Above all, you will help create a positive patient experience by making the scheduling process as clear, efficient, and supportive as possible.

Key Responsibilities

Patient Outreach & Communication

Handle inbound and outbound patient inquiries through phone, email, chat, and text

Communicate with patients professionally, empathetically, and in accordance with HIPAA requirements

Promptly contact patients following an inquiry, referral, or prescription

Gather required demographic, insurance, referral, prescription, and relevant clinical information

Assess patient needs using established product, service, and scheduling guidelines

Clearly explain scheduling requirements, next steps, and expectations

Address questions and concerns while helping patients understand what is needed to proceed

Follow up consistently with patients who have incomplete information or outstanding requirements

Maintain professionalism when communicating with upset, hesitant, or difficult-to-reach patients

Send approved patient reminders, updates, newsletters, or other communications as needed

Patient Scheduling & Access Coordination

Schedule patients for prosthetic and orthotic appointments at the appropriate clinic