VirtuHire
Operations & Project Administrator - IT industry
Remote role where the employee must remain based in a particular country.
South Africa only
Employer listed it 6 months ago · Added yesterday
Been open since 6 months ago. Long-running listings are sometimes left up after the role is filled.
Salary
Not stated
Location
South Africa only
Timezone
Not stated
Contract
Full-time
Experience
Mid
Category
Operations
This employer didn't state pay. Jobs like this usually pay around $90k–$160k a year, a typical range taken from 256 mid-level operations roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Work from home
This is a remote role, but the employee must be based in South Africa. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "South Africa, Remote"
What Nomaders makes of it
- Residency required in South Africa
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
Our client in the UK is looking for an Operations & Project Administrator to help them move the needle internally as they grow and mature as a technology services business.
This role is responsible for keeping the engine running: progressing internal projects, ensuring tickets always have a next step, managing escalations, improving how they work, and making sure nothing stalls.
You won’t be expected to be a technical engineer,but you will need to understand how an MSP works, how ticket systems operate, and how projects and support flow through a tech business. This is an outcome‑driven role, focused on momentum, clarity, and continuous improvement.
Key Responsibilities
Internal Operations & Delivery
Own and progress internal projects that improve how we operate as a business.
Act as an extension of the Project Manager / Operations function.
Ensure work streams always have a clear next action, owner, and timeline.
Identify blockers early and drive resolution.
Ticket & Workflow Management
Oversee ticket queues and ensure tickets are actively progressing.
Chase updates, escalate where required, and prevent stagnation.
Ensure priority issues and uptime-related escalations are handled promptly.
Maintain clarity between support work, project work, and internal initiatives.
Process & Continuous Improvement
Identify inefficiencies in systems, workflows, and ways of working.
Recommend and help implement improvements, automation, or simplification.
Support documentation of processes so work is repeatable and scalable.
Ask “how could this be done better, slicker or more efficiently?”.
Stakeholder Coordination
Coordinate between technical staff, project managers, and leadership.
Support communication around status, risks, and progress.
Help bring structure and follow-through to internal initiatives.
Requirements
Requirements
- ·Experience working in an MSP, IT services company, or similar tech environment.
- ·Strong understanding of how ticket systems, projects, and support teams operate.
- ·Highly organised with excellent follow‑through.
- ·Naturally proactive — sees what needs doing and gets on with it.
- ·Comfortable managing multiple moving parts.
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at VirtuHire, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 1d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open operations roles with comparable remote rules.
Free to apply, no account needed.
Typically $90k to $160k per year · You'll be taken to the employer's careers page.