VirtuHire

Client Services & Accounts Coordinator | Fixed Term Contract

Work from homeNew this week

Remote role where the employee must remain based in a particular country.

South Africa only

From the listing details: Source listing states candidate location: "Cape Town, South Africa, Cape Town, Western Cape, South Africa, Cape Town, Western Cape, South Africa, Remote"

Employer listed it yesterday · Added today

First listed yesterday.

Salary

Not stated

Location

South Africa only

Timezone

Not stated

Contract

Full-time

Experience

Mid

What the advert says

Quoted word for word from the employer's advert. Where it says nothing, we say so.

Working hours: Dedicated full-time resource based in Cape Town, working remotely and covering agreed UK working hours (including telephone and live-chat availability).
Where you can work from: Previous experience serving UK-based customers, education organisations or service businesses.
Contract: Dedicated full-time resource based in Cape Town, working remotely and covering agreed UK working hours (including telephone and live-chat availability).
Experience asked for: Not mentioned in the advert
Pay: Not mentioned in the advert

Remote flexibility

Work from home

This is a remote role, but the employee must be based in South Africa. It is work from home rather than work from anywhere.

What the employer says

Source listing states candidate location: "Cape Town, South Africa, Cape Town, Western Cape, South Africa, Cape Town, Western Cape, South Africa, Remote"
Job description states: "based in Cape Town"

What Nomaders makes of it

Payroll and tax are likely handled in that country only

The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.

Before you apply

Questions worth asking: Nomaders interpretation

No pay is stated. Ask for the salary range before investing time in interviews.

Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.

About the role

Our client in the UK is a n education provider delivering personalised tutoring and alternative provision to children and young people with special educational needs (SEN). They work with local authorities, schools and private families. The work combines responsive client service with careful coordination of tutors, learners and financial administration.

The opportunity

They are looking for a capable, friendly and highly organised professional to support day-to-day client operations during a colleague’s maternity leave. This is a varied, hands-on position combining accounts administration, client onboarding and first-line enquiries. It is not a conventional sales Account Manager position or a high-volume call- centre role.

Core responsibilities

Accounts, invoicing and administration

Oversee the shared accounts inbox; prepare credit requests and handle routine billing questions from families, schools and local authorities.

Maintain debtor reports, follow up unpaid balances courteously by email and telephone, and escalate sensitive or unresolved issues to management.

Record and check bank and Direct Debit payments, match remittance information and maintain accurate client balances in TutorCruncher and related systems.

Support monthly invoicing checks, rate and lesson corrections, purchase-order tracking and the submission of invoices through customer portals.

Run the existing daily automated quality assurance (QA) process, review the results and investigate or escalate any issues identified.

Client onboarding and tuition coordination

Prepare tutor-proposal communications, add agreed rates and deadlines, and follow up with prospective clients appropriately.

Issue registration invoices, track payments, send tutor introductions and coordinate next steps for trial lessons and continuing tuition.

Update jobs, client/tutor rates and tracking records; liaise with Client Managers and Education Consultants to ensure an efficient, accurate client journey.

First-line enquiries and wider team support

Answer and triage incoming telephone, website live-chat and email enquiries; capture key details, answer straightforward questions and route complex enquiries to the relevant colleague.

Provide occasional basic lead-handling or Client Manager cover when colleagues are unavailable, rather than holding a primary client-management portfolio.

Maintain accurate Excel-based operational reports and provide other practical administrative support as priorities evolve.

Requirements

Essential

Excellent spoken and written English, a warm and professional telephone manner, empathy, tact and confidence communicating with UK families and organisations. The ability to create positive rapport with sincerity.

Proven experience in a client-services, accounts administration, billing/receivables or operations-support role; comfortable balancing customer-facing work with detail-heavy administration.

Strong attention to detail, ownership of tasks, sound judgement and the ability to prioritise competing deadlines while working remotely.

Very good Excel and Microsoft 365 skills, including confidently using and checking structured spreadsheets, exports, filters, formulas and shared records.

Requirements

·Excellent spoken and written English, a warm and professional telephone manner, empathy, tact and confidence communicating with UK families and organisations. The ability to create positive rapport with sincerity.
·Proven experience in a client-services, accounts administration, billing/receivables or operations-support role; comfortable balancing customer-facing work with detail-heavy administration.
·Strong attention to detail, ownership of tasks, sound judgement and the ability to prioritise competing deadlines while working remotely.
·Very good Excel and Microsoft 365 skills, including confidently using and checking structured spreadsheets, exports, filters, formulas and shared records.
·Comfort handling confidential information and following access-control and safeguarding escalation procedures relevant to a children’s education provider.

Benefits

No benefits package published with this listing. Ask about it at first interview.

How to apply

1Check the flexibility label above, work from home, matches where you plan to live and work.
2Tailor your CV to the role at VirtuHire, mentioning your remote working experience.
3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.

Found 17h ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.

Listing sourced from Company boards.

Pay not stated · You'll be taken to the employer's careers page.