VirtuHire
Patient Concierge Agent (Inbound Appointment Setter)
Remote role where the employee must remain based in a particular country.
South Africa only
Employer listed it 4 months ago · Added yesterday
Been open since 4 months ago. Long-running listings are sometimes left up after the role is filled.
Salary
Not stated
Location
South Africa only
Timezone
Not stated
Contract
Full-time
Experience
Mid
Category
Sales
This employer didn't state pay. Jobs like this usually pay around $120k–$230k a year, a typical range taken from 587 mid-level sales roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Work from home
This is a remote role, but the employee must be based in South Africa. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "South Africa"
What Nomaders makes of it
- Residency required in South Africa
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
About the Opportunity
A rapidly growing patient acquisition and healthcare marketing business is seeking Patient Concierge Agents to join its remote team. The company partners with specialty surgical practices and helps convert inbound patient enquiries into booked consultations through exceptional patient communication and follow-up.
Operating across multiple healthcare sectors, including bariatric surgery, LASIK, ophthalmology, and cataract services, the business delivers a high-touch patient experience by responding quickly to enquiries, nurturing leads through the decision-making process, and scheduling consultations directly with medical specialists.
As the company expands its presence within the Australian market, it is looking for reliable, customer-focused professionals who can provide outstanding service and support to prospective patients.
Requirements
Key Responsibilities
Respond promptly to inbound patient enquiries via phone, SMS, and email.
Build trust and rapport with prospective patients.
Provide high-level information regarding medical procedures and consultation processes.
Follow up consistently with prospective patients throughout their decision-making journey.
Schedule consultations directly into provider calendars.
Maintain accurate records within company systems and CRM platforms.
Deliver an exceptional patient experience throughout every interaction.
Meet appointment booking and follow-up objectives.
Work independently within a fully remote environment.
Collaborate with the operations team to ensure seamless patient communication.
Requirements
Essential
Excellent spoken and written English.
Outstanding telephone manner with a warm, friendly, and professional communication style.
Proven reliability, strong attendance, and excellent time management.
Ability to work independently with minimal supervision.
Strong customer service orientation.
Comfortable speaking with patients regarding healthcare and surgical services.
Requirements
- ·Key Responsibilities
- ·Respond promptly to inbound patient enquiries via phone, SMS, and email.
- ·Build trust and rapport with prospective patients.
- ·Provide high-level information regarding medical procedures and consultation processes.
- ·Follow up consistently with prospective patients throughout their decision-making journey.
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at VirtuHire, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 1d ago. Last checked 23 Sept. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open sales roles with comparable remote rules.
Free to apply, no account needed.
Typically $120k to $230k per year · You'll be taken to the employer's careers page.