VirtuHire
More roles at VirtuHireGrowth & Retention Executive
Remote role where the employee must remain based in a particular country.
Listed for South Africa
From the employer's advert: Location: Paarden Eiland, Cape Town, South Africa Employment Type: Permanent, Full-Time Working Hours: Monday to Friday, 09:00 – 17:00 SAST Work Arrangement: Office-based, with the possibility of hybrid working after …
Employer listed it 2 weeks ago · Added 2 weeks ago
Been open since 2 weeks ago, still being checked, but it has been live a while.
Salary
Not stated
Location
Listed for South Africa
Timezone
Not stated
Contract
Full-time
Experience
Mid
Category
Marketing
The employer did not publish a salary, and we have too few comparable roles to estimate one.
What the advert says
Quoted word for word from the employer's advert. Where it says nothing, we say so.
- Working hours
Location: Paarden Eiland, Cape Town, South Africa Employment Type: Permanent, Full-Time Working Hours: Monday to Friday, 09:00 – 17:00 SAST Work Arrangement: Office-based, with the possibility of hybrid working after a 3-month probation…
- Where you can work from
Location: Paarden Eiland, Cape Town, South Africa Employment Type: Permanent, Full-Time Working Hours: Monday to Friday, 09:00 – 17:00 SAST Work Arrangement: Office-based, with the possibility of hybrid working after a 3-month probation…
- Contract
Location: Paarden Eiland, Cape Town, South Africa Employment Type: Permanent, Full-Time Working Hours: Monday to Friday, 09:00 – 17:00 SAST Work Arrangement: Office-based, with the possibility of hybrid working after a 3-month probation…
- Experience asked for
Approximately 2–5 years of experience in e-commerce operations, growth operations, marketing operations, customer experience operations or a related field.
- Pay
- Not mentioned in the advert
Remote flexibility
Work from home
This is a remote role, but the employee must be based in South Africa. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "South Africa, Remote"
What Nomaders makes of it
- Residency required in South Africa
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
Before you apply
Experience: employer states
Written as a requirement
- “Experience with at least one of the following:”
Written as a nice-to-have
- “Advantageous Experience”
Questions worth asking: Nomaders interpretation
- No pay is stated. Ask for the salary range before investing time in interviews.
Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.
About the role
Location: Paarden Eiland, Cape Town, South Africa Employment Type: Permanent, Full-Time Working Hours: Monday to Friday, 09:00 – 17:00 SAST Work Arrangement: Office-based, with the possibility of hybrid working after a 3-month probation period
About the Opportunity
An exciting opportunity has arisen for a hands-on Growth & Retention Executive to join a fast-growing, Cape Town-based e-commerce business specialising in premium, veterinarian-formulated pet wellness supplements.
The business operates across Shopify, Takealot and Amazon and is expanding its presence into the United States.
This position is ideal for a technically minded, commercially aware professional who enjoys building systems, implementing automation and improving customer experiences.
Rather than focusing purely on traditional marketing strategy, this role requires someone who can take ownership of projects, implement solutions and create scalable processes that support business growth.
Requirements
Key Responsibilities
1. Customer Support Systems & Implementation
Research, evaluate and select an appropriate customer support platform.
Lead the setup, configuration and integration of customer support systems.
Implement and optimise platforms such as Gorgias, Zendesk, Freshdesk or similar.
Develop automated customer service workflows to improve efficiency and response times.
Integrate support systems with Shopify and other relevant e-commerce platforms.
2. WhatsApp Marketing & Customer Retention
Design, build and manage automated WhatsApp marketing funnels.
Create customer engagement, retention and reactivation sequences.
Implement automation using platforms such as WATI, Respond.io, Klaviyo or Omnisend.
Develop customer segmentation and personalised messaging workflows.
Monitor campaign performance and optimise customer engagement and retention.
3. Business Process Automation
Identify operational inefficiencies and opportunities for automation.
Build and implement automated workflows using Zapier, Make, n8n or similar tools.
Integrate systems across customer service, marketing and e-commerce operations.
Requirements
- ·Key Responsibilities
- ·1. Customer Support Systems & Implementation
- ·Research, evaluate and select an appropriate customer support platform.
- ·Lead the setup, configuration and integration of customer support systems.
- ·Implement and optimise platforms such as Gorgias, Zendesk, Freshdesk or similar.
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at VirtuHire, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 15d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Pay not stated · You'll be taken to the employer's careers page.