VirtuHire
Client Engagement Representative - Inbound SDR
Remote role where the employee must remain based in a particular country.
South Africa only
Employer listed it yesterday · Found 1h ago
First listed yesterday.
Salary
Not stated
Location
South Africa only
Timezone
Not stated
Contract
Full-time
Experience
Mid
Category
Other
This employer didn't state pay. Jobs like this usually pay around $80k–$155k a year, a typical range taken from 397 mid-level other roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Work from home
This is a remote role, but the employee must be based in South Africa. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "South Africa, Remote"
What Nomaders makes of it
- Residency required in South Africa
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
Location: Remote – South Africa Employment: Full-Time Hours: 40 hours per week, Monday–Friday Working Hours: 9:00 AM–5:00 PM Eastern Time (approximately 3:00 PM–11:00 PM or 4:00 PM–12:00 AM SAST depending on daylight saving)
About the Role
We are seeking a confident, personable and highly organised Client Engagement Representative to manage inbound enquiries, engage prospective customers and schedule qualified appointments.
You will often be the first point of contact for prospective clients, so strong communication and telephone presence are essential. The role focuses primarily on inbound engagement, qualification, appointment setting and follow-up , with some outbound prospecting during quieter periods.
This is an unlicensed position . You will not provide insurance advice, recommend coverage, issue quotes or close insurance sales. Your responsibility is to build the relationship, gather approved preliminary information and connect the client with the appropriate licensed professional.
Requirements
Key Responsibilities
Answer and return inbound calls professionally and promptly.
Build rapport and create a positive first impression with prospective clients.
Complete preliminary intake and qualification using approved scripts and processes.
Schedule qualified appointments and facilitate warm handovers.
Follow up with missed calls, warm leads and previously engaged prospects.
Confirm appointments and conduct reminder follow-ups.
Maintain accurate CRM notes, lead statuses and callback information.
Re-engage inactive or previously lost prospects.
Conduct occasional outbound prospecting when inbound priorities are under control.
Support marketing and client engagement campaigns through phone and email outreach.
What We’re Looking For
2+ years' experience in inbound sales, appointment setting, customer service, contact centres or another phone-based client-facing environment.
Exceptional spoken and written English with a professional telephone manner.
Strong rapport-building, active listening and questioning skills.
Comfortable spending a significant portion of the day speaking with clients.
Confident handling follow-ups, objections and occasional outbound cold calls.
Strong organisational skills and ability to manage multiple appointments and callbacks.
Requirements
- ·Key Responsibilities
- ·Answer and return inbound calls professionally and promptly.
- ·Build rapport and create a positive first impression with prospective clients.
- ·Complete preliminary intake and qualification using approved scripts and processes.
- ·Schedule qualified appointments and facilitate warm handovers.
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at VirtuHire, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 1h ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open other roles with comparable remote rules.
Free to apply, no account needed.
Typically $80k to $155k per year · You'll be taken to the employer's careers page.