talentpluto
Customer Success Manager (Enterprise)
Remote role where the employee must remain based in a particular country.
United States only
Employer listed it 10 days ago · Added yesterday
First listed 10 days ago and still open.
Salary
$110,000 to $130,000
Location
United States only
Timezone
US East
Contract
Full-time
Experience
Mid
Category
Customer Support
Stated by the employer in the job description
Remote flexibility
Work from home
This is a remote role, but the employee must be based in United States. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "San Francisco, United States, San Francisco, California, United States, San Francisco, California, United States, Remote"
What Nomaders makes of it
- Residency required in United States
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
Location: Remote (United States)
Work Model: Remote
Industry: AI / Sales Software
Compensation: $110K-$130K base, $120K-$145K OTE (mostly base), plus equity
About the Company
Our partner is a well-funded AI company that has raised $7M from a top-tier investor. They are building a real-time AI tool for sales teams that delivers live suggestions during conversations, acting like a teleprompter for sellers. The team is split between New York and Tel Aviv, and the culture is type A, outgoing, social, and resilient.
The Opportunity
This is the company's first post-sales hire, a high-priority, founding customer success role. You will operate as an individual contributor with a team eventually built around you, owning enterprise customer success and setting the standard for the function. The role is about replicating what great looks like at a new company and shaping how customer success runs from day one.
You will need to be in San Francisco by August (you can start in New York). This is a high-energy environment for someone who has seen excellence at a strong startup and wants to build it again.
Responsibilities
Own enterprise customer success as the first post-sales hire
Set the standard and build the foundation for the customer success function
Drive retention, adoption, and strong outcomes for enterprise customers
Operate as an individual contributor with a team built around you over time
Help define processes and best practices from the ground up
Requirements
2-5 years of customer success experience at a high-growth, well-respected startup
Enterprise customer success experience, specifically from a startup environment
Track record as one of the earliest customer success hires at a previous company
Likeable, personable, and easy to work with
Comfortable working in-office 5 days per week and relocating to San Francisco by August
Requirements
- ·2-5 years of customer success experience at a high-growth, well-respected startup
- ·Enterprise customer success experience, specifically from a startup environment
- ·Track record as one of the earliest customer success hires at a previous company
- ·Likeable, personable, and easy to work with
- ·Comfortable working in-office 5 days per week and relocating to San Francisco by August
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at talentpluto, mentioning your remote working experience and working hours (US East).
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 2d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
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$110,000 to $130,000 · You'll be taken to the employer's careers page.