SupportYourApp

(English C2/Native) Inbound Call Agent (remote)

Work from home

Remote role where the employee must remain based in a particular country.

Listed for Kenya

From the listing details: Source listing states candidate location: "Nairobi, Kenya, Nairobi, Nairobi County, Kenya, Nairobi, Nairobi County, Kenya, Remote"

Employer listed it 7 days ago · Added 6 days ago

Listed for 1 day before it closed.

This job has closed

SupportYourApp has taken this listing down, so it is no longer accepting applications. The details below are kept for reference only.

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Salary

Not stated

Location

Listed for Kenya

Timezone

Not stated

Contract

Experience

Mid

What the advert says

Quoted word for word from the employer's advert. Where it says nothing, we say so.

Working hours: Fixed schedule: Monday–Friday, 1 PM–9 PM (UTC);
Where you can work from: Location eligibility not confirmed
Contract: Not mentioned in the advert
Experience asked for: Not mentioned in the advert
Pay: Compensation in USD;

Remote flexibility

Work from home

This is a remote role, but the employee must be based in Kenya. It is work from home rather than work from anywhere.

What the employer says

Source listing states candidate location: "Nairobi, Kenya, Nairobi, Nairobi County, Kenya, Nairobi, Nairobi County, Kenya, Remote"

What Nomaders makes of it

Residency required in Kenya
Payroll and tax are likely handled in that country only

The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.

Before you apply

Questions worth asking: Nomaders interpretation

The advert does not say where you can be based. Ask which countries they can legally employ or contract you from.
The advert does not say whether this is employment or a contractor arrangement. Ask, as it affects tax and benefits.

Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.

About the role

Who are we?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as an Inbound Call Agent today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What You Will Do:

Handle customer inquiries via phone calls regarding account identification, subscription cancellations, and refund requests;

Gather the necessary customer information and forward requests to the appropriate internal team for processing;

Communicate with customers in a calm, professional, and empathetic manner, especially when dealing with frustrated customers;

De-escalate challenging situations by addressing customer concerns professionally and helping maintain a positive customer experience;

Follow established procedures to ensure requests are handled accurately and efficiently;

Proactively follow up on outstanding requests and ensure all necessary information is provided;

Independently locate relevant information to assist customers and handle inquiries effectively.

What you need to succeed in this role:

Excellent written and spoken English at a native or near-native level (C2) ;

Clear, neutral speech and excellent verbal communication skills;

Previous experience in customer support;

Previous experience handling inbound customer calls;

Experience in de-escalating difficult customer interactions and managing frustrated customers professionally;

Ability to remain calm, empathetic, and solution-oriented in challenging situations;

Proactive and responsible attitude;

Ability to follow established procedures and work independently.

Benefits and Perks:

Fixed schedule: Monday–Friday, 1 PM–9 PM (UTC);

Opportunity to cooperate fully remotely;

Inclusive international environment;

Requirements

·Previous experience in customer support;
·Previous experience handling inbound customer calls;
·Experience in de-escalating difficult customer interactions and managing frustrated customers professionally;
·Ability to remain calm, empathetic, and solution-oriented in challenging situations;
·Proactive and responsible attitude;

Benefits

·Fixed schedule: Monday–Friday, 1 PM–9 PM (UTC);
·Opportunity to cooperate fully remotely;
·Inclusive international environment;
·Compensation in USD;
·Rewards for referring friends;

Applying

This listing has closed, so there is no application link. The details above are kept for reference only.

Found 7d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.

Listing sourced from Company boards.

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This role is closed, applications are no longer accepted.