SupportYourApp

(Fluent English) Technical Support Engineer (PHP/JavaScript, SQL)

Work from home

Remote role where the employee must remain based in a particular country.

Listed for Romania

From the listing details: Source listing states candidate location: "Cluj-Napoca, Romania, Cluj-Napoca, Cluj County, Romania, Cluj-Napoca, Cluj County, Romania, Remote"

Employer listed it 4 days ago · Added 12 days ago

First listed 12 days ago and still open.

Salary

Not stated

Location

Listed for Romania

Timezone

Not stated

Contract

Experience

Mid

What the advert says

Quoted word for word from the employer's advert. Where it says nothing, we say so.

Working hours: Fixed schedule: Monday–Friday, 10:30 PM - 7AM GMT+11;
Where you can work from: Location eligibility not confirmed
Contract: Not mentioned in the advert
Experience asked for: Not mentioned in the advert
Pay: Compensation in USD;

Remote flexibility

Work from home

This is a remote role, but the employee must be based in Romania. It is work from home rather than work from anywhere.

What the employer says

Source listing states candidate location: "Cluj-Napoca, Romania, Cluj-Napoca, Cluj County, Romania, Cluj-Napoca, Cluj County, Romania, Remote"

What Nomaders makes of it

Residency required in Romania
Payroll and tax are likely handled in that country only

The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.

Before you apply

Questions worth asking: Nomaders interpretation

The advert does not say where you can be based. Ask which countries they can legally employ or contract you from.
The advert does not say whether this is employment or a contractor arrangement. Ask, as it affects tax and benefits.

Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.

About the role

Who are we?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Technical Support Engineer today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

Investigate and troubleshoot issues escalated from T1 involving backend, databases, and cross-system integrations;

Reproduce bugs across web admin consoles, mobile apps, and backend APIs;

Analyze logs, error traces, and metrics to identify root causes;

Query production databases (read-only) to validate data-related issues;

Implement small, low-risk fixes, including configuration changes, data corrections, and targeted code patches;

Escalate complex issues to Engineering with clear documentation and findings;

Track incidents and outages through resolution, using monitoring and error-tracking tools to verify fixes;

Maintain and expand internal runbooks and knowledge bases to reduce recurring escalations;

Maintain deep understanding of client solutions and meet KPIs.

What you need to succeed in this role:

Excellent English skills (at least C1 for both spoken and written);

2+ years of customer-facing experience in L1/L2 (or L3) technical support , with hands-on troubleshooting and code-reading skills;

Strong SQL skills and experience with production-scale relational databases;

Working knowledge of PHP and/or JavaScript/TypeScript, enough to implement small, low-risk fixes;

Familiarity with AWS or another cloud provider, including logs, services, and secrets;

Strong customer-focused approach and excellent communication skills;

Ability to explain technical concepts in a clear, simple, and customer-friendly manner;

Strong written communication skills and ability to document technical findings clearly;

Strong analytical thinking and research skills;

Ability to identify when an escalation to the Engineering team is required;

Requirements

·2+ years of customer-facing experience in L1/L2 (or L3) technical support , with hands-on troubleshooting and code-reading skills;
·Strong SQL skills and experience with production-scale relational databases;
·Working knowledge of PHP and/or JavaScript/TypeScript, enough to implement small, low-risk fixes;
·Familiarity with AWS or another cloud provider, including logs, services, and secrets;
·Strong customer-focused approach and excellent communication skills;

Benefits

·Fixed schedule: Monday–Friday, 10:30 PM - 7AM GMT+11;
·Opportunity to cooperate fully remotely from EU;
·Inclusive international environment;
·Compensation in USD;
·Rewards for referring friends;

How to apply

1Check the flexibility label above, work from home, matches where you plan to live and work.
2Tailor your CV to the role at SupportYourApp, mentioning your remote working experience.
3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.

Found 13d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.

Listing sourced from Company boards.

Pay not stated · You'll be taken to the employer's careers page.