SupportYourApp
More roles at SupportYourApp(Fluent English) Technical Support Consultant (remote)
Remote work allowed only within certain countries or regions.
Employer listed it yesterday · Added 10 days ago
First listed 10 days ago and still open.
Salary
Not stated
Location
Timezone
Not stated
Contract
Contract
Experience
Mid
Category
Customer Support
The employer did not publish a salary, and we have too few comparable roles to estimate one.
What the advert says
Quoted word for word from the employer's advert. Where it says nothing, we say so.
- Working hours
- Not mentioned in the advert
- Where you can work from
- Location eligibility not confirmed
- Contract
- Not mentioned in the advert
- Experience asked for
- Not mentioned in the advert
- Pay
Compensation in USD;
Remote flexibility
Region Restricted
Remote work is allowed, but the listing limits candidates to Skopje, North Macedonia, Skopje, Greater Skopje, North Macedonia, Skopje, Greater Skopje, North Macedonia, Remote.
What the employer says
- Source listing states candidate location: "Skopje, North Macedonia, Skopje, Greater Skopje, North Macedonia, Skopje, Greater Skopje, North Macedonia, Remote"
What Nomaders makes of it
- Nomaders could not match this to a wider region
- Check the original posting
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
Before you apply
Questions worth asking: Nomaders interpretation
- The advert does not say where you can be based. Ask which countries they can legally employ or contract you from.
- The advert does not say whether this is employment or a contractor arrangement. Ask, as it affects tax and benefits.
Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.
About the role
Who are we?
SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like Mastercard, Calm, and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be part of the world’s leading SaaS, software, or hardware solutions?
Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.
What you will do:
Assist clients with setting up and troubleshooting secure private access solutions, ensuring proper access to internal resources;
Help clients configure and troubleshoot multifactor authentication (MFA) for VPN and private access solutions;
Analyze network traffic to identify potential bottlenecks and recommend performance improvements without compromising security;
Advise on bandwidth allocation and prioritization for VPN users to ensure reliable and secure connections;
Analyze log files to investigate technical issues and identify their root causes;
Provide technical guidance and troubleshooting support across different operating systems;
Collaborate with clients and technical teams to resolve issues and ensure a smooth user experience.
What you need to succeed in this role:
Solid knowledge of networking concepts, including IPsec tunnels, DNS, packet tracing, network ports, and firewall functionality;
Understanding of network infrastructure, including VPNs, routing, split tunneling, and connector-based WireGuard tunnels;
Basic understanding of network protocols such as OpenVPN, IKEv2, and WireGuard;
Ability to read and analyze log files to troubleshoot technical issues;
Confidence in working with Windows, Linux, macOS, Android, and iOS;
Strong analytical thinking and research skills;
Positive, proactive, and responsible attitude;
Personal computer with at least 8 GB of RAM and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload).
Will be a great plus:
Experience with cloud platforms such as AWS or Microsoft Azure;
Understanding of Identity Providers (IdPs) and Single Sign-On (SSO) solutions, such as Google Workspace and Microsoft Entra ID (formerly Azure AD);
Customer-facing experience.
Requirements
- ·Positive, proactive, and responsible attitude;
- ·Personal computer with at least 8 GB of RAM and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload).
- ·Will be a great plus:
- ·Experience with cloud platforms such as AWS or Microsoft Azure;
- ·Understanding of Identity Providers (IdPs) and Single Sign-On (SSO) solutions, such as Google Workspace and Microsoft Entra ID (formerly Azure AD);
Benefits
- ·Flexible schedule;
- ·Opportunity to cooperate fully remotely;
- ·Inclusive international environment;
- ·Compensation in USD;
- ·Rewards for referring friends;
How to apply
- 1Check the flexibility label above, region restricted, matches where you plan to live and work.
- 2Tailor your CV to the role at SupportYourApp, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 11d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Pay not stated · You'll be taken to the employer's careers page.