SupportYourApp
More roles at SupportYourApp(Fluent English) L2 Technical Support Consultant (LATAM)
Remote role where the employee must remain based in a particular country.
Listed for Dominican Republic
From the listing details: Source listing states candidate location: "Santo Domingo, Dominican Republic, Santo Domingo, Distrito Nacional, Dominican Republic, Santo Domingo, Distrito Nacional, Dominican Republic, Remote"
Employer listed it 4 days ago · Added 2 days ago
First listed 4 days ago and still open.
Salary
Not stated
Location
Listed for Dominican Republic
Timezone
Not stated
Contract
Contract
Experience
Mid
Category
Customer Support
The employer did not publish a salary, and we have too few comparable roles to estimate one.
What the advert says
Quoted word for word from the employer's advert. Where it says nothing, we say so.
- Working hours
- Not mentioned in the advert
- Where you can work from
- Location eligibility not confirmed
- Contract
- Not mentioned in the advert
- Experience asked for
- Not mentioned in the advert
- Pay
Compensation in USD;
Remote flexibility
Work from home
This is a remote role, but the employee must be based in Dominican Republic. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Santo Domingo, Dominican Republic, Santo Domingo, Distrito Nacional, Dominican Republic, Santo Domingo, Distrito Nacional, Dominican Republic, Remote"
What Nomaders makes of it
- Residency required in Dominican Republic
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
Before you apply
Experience: employer states
Written as a requirement
- “At least 1–2 years of proven experience in a Technical Support Engineer, Systems Administrator , or Advanced Support Specialist role;”
Questions worth asking: Nomaders interpretation
- The advert does not say where you can be based. Ask which countries they can legally employ or contract you from.
- The advert does not say whether this is employment or a contractor arrangement. Ask, as it affects tax and benefits.
Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.
About the role
Who are we?
SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?
Join our community as a L2 Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.
What you will do:
Deliver outstanding technical support via emails, phone calls and chats;
Take ownership of technical issues reported by customers and triage them as needed;
Analyze and resolve customer inquiries containing technical issues or feedback;
Follow procedures for proper escalation to relevant internal teams and key stakeholders;
Maintain accurate records of failures, maintenance activities, and bugs;
Contribute to and maintain the company’s support knowledge base and related documentation;
Ensure compliance with the company’s Service Level Agreements (SLAs);
What you need to succeed in this role:
Excellent English communication skills (C1 for both spoken and written) ;
At least 1–2 years of proven experience in a Technical Support Engineer, Systems Administrator , or Advanced Support Specialist role;
Hands-on experience with Windows and Linux operating systems , with a strict emphasis on command-line interface (CLI) and terminal-based management;
Hands-on experience in diagnosing, troubleshooting, and resolving hardware-related issues in technical environments;
Solid understanding of hardware and software interactions , including how system components work together to ensure functionality and performance;
Experience navigating and analyzing system logs , extracting relevant information, and interpreting data to identify and diagnose technical issues;
Strong troubleshooting and analytical skills, with the ability to investigate complex technical issues, adapt to changing situations, and identify effective solutions;
Customer-oriented and responsible attitude;
Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload);
Will be a great plus:
Experience with UAV/UAS systems, flight controllers, or embedded hardware;
Hands-on experience with network-related architecture and cloud-based systems;
Requirements
- ·At least 1–2 years of proven experience in a Technical Support Engineer, Systems Administrator , or Advanced Support Specialist role;
- ·Hands-on experience with Windows and Linux operating systems , with a strict emphasis on command-line interface (CLI) and terminal-based management;
- ·Hands-on experience in diagnosing, troubleshooting, and resolving hardware-related issues in technical environments;
- ·Solid understanding of hardware and software interactions , including how system components work together to ensure functionality and performance;
- ·Experience navigating and analyzing system logs , extracting relevant information, and interpreting data to identify and diagnose technical issues;
Benefits
- ·Flexible schedule;
- ·Opportunity to cooperate fully remotely ;
- ·Inclusive international environment;
- ·Compensation in USD;
- ·Rewards for referring friends;
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at SupportYourApp, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 3d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Pay not stated · You'll be taken to the employer's careers page.