SupportYourApp
More roles at SupportYourApp(Fluent English) Technical Support Consultant (remote)
Remote role where the employee must remain based in a particular country.
Listed for Argentina
From the listing details: Source listing states candidate location: "Buenos Aires, Argentina, Buenos Aires, Argentina, Buenos Aires, Buenos Aires, Argentina, Remote"
Employer listed it 8 days ago · Added 10 days ago
First listed 10 days ago and still open.
Salary
Not stated
Location
Listed for Argentina
Timezone
Not stated
Contract
Contract
Experience
Mid
Category
Customer Support
The employer did not publish a salary, and we have too few comparable roles to estimate one.
What the advert says
Quoted word for word from the employer's advert. Where it says nothing, we say so.
- Working hours
- Not mentioned in the advert
- Where you can work from
- Location eligibility not confirmed
- Contract
- Not mentioned in the advert
- Experience asked for
At least 2 years of experience in a Technical Support, Application Support, or Technical Account Management role handling B2B software environments;
- Pay
Compensation in USD;
Remote flexibility
Work from home
This is a remote role, but the employee must be based in Argentina. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Buenos Aires, Argentina, Buenos Aires, Argentina, Buenos Aires, Buenos Aires, Argentina, Remote"
What Nomaders makes of it
- Residency required in Argentina
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
Before you apply
Experience: employer states
Written as a requirement
- “At least 2 years of experience in a Technical Support, Application Support, or Technical Account Management role handling B2B software environments;”
Questions worth asking: Nomaders interpretation
- The advert does not say where you can be based. Ask which countries they can legally employ or contract you from.
- The advert does not say whether this is employment or a contractor arrangement. Ask, as it affects tax and benefits.
Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.
About the role
Who we are?
SupportYourApp is a global Intelligent Support-as-a-Service leader, collaborating with top-tier tech companies like Mastercard, Calm, and MacPaw since 2010. We operate in 30+ countries and from 90+ countries, and support customers in 60 languages, helping SaaS, software, and hardware brands deliver secure, world-class customer and technical support.
Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.
What you will do:
Act as the main technical lead for client onboarding, data scanning, and environment discovery troubleshooting;
Diagnose and resolve deep-seated connectivity issues to ensure secure metadata collection across client data systems;
Resolve discovery errors, like raw Security Identifiers (SIDs) appearing instead of readable data, and guide client IT teams on directory fixes;
Audit service logs, error patterns, and system behaviors to isolate software bugs, misconfigurations, and access restrictions;
Translate raw telemetry and findings into clear, actionable guidance for client IT admins and internal engineering teams;
Assist IT teams in configuring secure network paths and access permissions required for platform deployment;
Efficiently document, package, and escalate unresolved core product issues to internal engineering for rapid resolution;
Track recurring technical issues across enterprise environments to recommend product improvements and prevent client downtime;
Provide high-touch, multi-channel technical support (email, tickets, and occasional live sessions) to resolve complex issues for corporate enterprise clients.
What you need to succeed in this role:
Excellent English communication skills (at least C1 for both spoken and written);
At least 2 years of experience in a Technical Support, Application Support, or Technical Account Management role handling B2B software environments;
Strong understanding of how data is stored, secured, and accessed across cloud and on-premises platforms, including M365, Google Workspace, AWS, and Azure;
Solid understanding of basic cloud architecture (SaaS/IaaS), network topologies, and standard enterprise access controls;
Proven ability to navigate centralized logging platforms to trace data flows, investigate ingestions, and isolate connectivity or permission failures;
Highly tech-savvy with a sharp aptitude for mastering sophisticated, AI-driven data security platforms and security compliance frameworks quickly;
Excellent troubleshooting and problem-solving abilities;
Customer-oriented and responsible attitude;
Excellent interpersonal skills.
Will be a great plus:
Requirements
- ·Will be a great plus:
- ·Hands-on experience with LDAP and Active Directory (PowerShell, ADUC) to perform tree traversals, inspect scopes, and validate service account permissions;
- ·Practical understanding of SMB/CIFS protocols, Windows File Servers, and SID-to-ACL permission mapping;
- ·Experience troubleshooting security settings, API integrations, and access hierarchies in M365, Google Drive, Box, Azure, and cloud storage;
- ·Familiarity with data-in-transit security, including SSH keys, SSL/TLS certificates, DNS routing, and SSH tunneling;
Benefits
- ·Fixed schedule: Sunday to Thursday, from 11PM to 7AM at EDT, or Monday to Friday, from 4PM to 12AM at EDT;
- ·Opportunity to cooperate fully remotely;
- ·Inclusive international environment;
- ·Compensation in USD;
- ·Rewards for referring friends;
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at SupportYourApp, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 11d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
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